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Open nowPosted 42 hours ago

Poolside - Operations Assistant

vaa30 open roles

Where
Bondi Junction NSW 2022, Australia
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Your applicationOpen nowPoolside - Operations Assistantvaa · Bondi Junction NSW 2022, Australia

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 42 hours ago

The posting

 

 

 

In a nutshell 

 

This gig is all about delivering a clean, fresh and spotless club and ensuring extraordinary member satisfaction in all interactions. 

 

 

A day in the life 

 

Ensure the studios are sparkling before each class by cleaning all equipment (bikes, boxing bags, weights etc) and wiping the mirrors and floor so they’re flawless. 

Clean and prepare the equipment required by each member in the gear-up area (boxing gloves, cleats, etc) in line with our customer experience. 

Tidy, polish and scrub the bathroom areas to create a spotless and shiny changeroom experience for members. 

Ensure all areas and equipment are safe and clean and that the club’s appearance reflects the highest standard throughout the studios, changerooms and common areas. 

Advocate safety and ensure an overall safe environment for members and team members including the supervision of aquatics (relevant for clubs with a pool, spa and/or sauna). 

Report any issues or faults you find that require a technical fix. 

Ensure all interactions are warm, queries are answered and feedback handled effectively. 

Find ways to give that little bit extra… especially when it’s unexpected. 

 

 

To land this gig… and your ongoing mindset 

 

You have 2+ years of relevant experience, a neat-freak reputation, your first aid, flexibility to work a non-traditional schedule and can readily obtain a Pool Lifeguard certificate and Working with children Check (if required). 

You have aligned experience. You love to create a glistening clean environment for all. You know what it’s like to work with a high profile consumer brand and the value of a well-oiled machine. You may also have some hospitality sector experience. A+ for you. 

You are people-focused. You’re warm, honest and genuine. You get a kick out of creating beautifully fresh and spotless spaces which make people go wow! Going over and above to deliver impeccable cleaning and service makes you feel warm and fuzzy inside. 

You are self-assured. You listen intently. You speak eloquently. You know who the right person to answer someone’s query is and you’re comfortable communicating at all levels. 

You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to maintain a sparkling environment for all. 

You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You keep things on track like clockwork. Whatever a member needs, whatever a member is looking for, you help them find it. 

 

 

What success looks like 

 

Be Yourself – be who you really are 

Go Together – work together as one team 

Work Hard – jump in and get your hands dirty 

Dream Big – reach for the sky 

 

And the additional key result areas for you… 

 

Employee Experience – connect with teammates… in a way that maximises our employee NPS 

Member Experience – champion the member experience to maximise love levels 

Financial Performance – control consumables 

 

 

What we offer you 

 

One of the world’s most recognised and exciting brands 

A culture that’s all about making exercise irresistible 

A free membership for you to workout at our clubs (and one for your buddy after 12 months) 

Discounted personal training 

Special deals with our retail and service partners 

Paid parental leave to spend time with your new little human 

Regular personal and professional development 

Confidential 24-hour support via our employee assistance program 

Uniforms designed in partnership with lululemon athletica 

Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate. 

 

 

Sign off 

 

I’ve read and understand the requirements of this gig. I’ll carry out the position to the best of my ability and will chat with my manager if I don’t understand the expectations of me. 

 

I’m also aware that this document is not intended to create any binding obligation on Virgin Active to provide me with the benefits described above. They may be varied during my employment.  

 

Finally, I realise this job description will evolve based on emerging priorities and shifts in business needs and therefore will be updated from time to time. 

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