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Open nowPosted today

Fractional Rental Revenue

Vacatia77 open roles

Where
US, Remote
Work mode
Remote
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Your applicationOpen nowFractional Rental RevenueVacatia · US, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vacatia's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Vacatia postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Vacatia median: 6 days open

The posting

Join Vacatia and Shape the Future of Reservations & Guest Experience

Location: Remote

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products, blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a strategic, hands-on hospitality leader who will transform our rental reservations and contact center operations through a focused, 60-day fractional engagement. Reporting to the Chief Customer Officer, you’ll assess current operations, design a scalable centralized reservations and sales model, and begin implementing improvements that accelerate rental revenue growth, strengthen booking conversion, and elevate the guest experience.

If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process, this is your opportunity to make your mark at the intersection of hospitality and innovation.

Why You’ll Love Working at Vacatia

  • Build the Future: Design a centralized reservations and sales operating model that supports sustainable growth across our resort portfolio.
  • Impact That Matters: Identify missed revenue opportunities, improve direct-booking conversion, and create a smoother experience for rental guests.
  • Innovation at Scale: Partner across Revenue Management, Sales, Marketing, Technology, Finance, and resort operations to explore AI, automation, and connected hospitality systems.
  • Autonomy and Ownership: Work directly with the Chief Customer Officer to shape recommendations, prioritize opportunities, and launch approved operational improvements.
  • Culture of Growth: Bring your expertise to a fast-moving, collaborative environment where practical ideas and continuous improvement help shape what comes next.

Your Impact

  • Assess reservations and sales performance, including inbound inquiries, outbound opportunities, call handling, lead follow-up, staffing, training, and quality assurance.
  • Analyze booking trends, conversion, channel mix, distribution costs, and revenue leakage to identify opportunities for profitable rental growth.
  • Partner with Revenue Management, Sales, and Marketing to strengthen direct bookings and evaluate the feasibility of 10–20% growth, supported by clear baselines, assumptions, investment needs, and timeframes.
  • Design a scalable operating model with clear workflows, service standards, accountability, leadership structure, staffing recommendations, and performance incentives.
  • Map the rental guest journey to identify booking friction, service gaps, and opportunities to improve self-service and guest satisfaction.
  • Evaluate PMS and CRS platforms, Salesforce, telephony, overflow support, and integrations, recommending practical AI and automation improvements.
  • Develop a quantified business case and KPI scorecard covering revenue opportunities, conversion, channel economics, productivity, service quality, and guest satisfaction.
  • Deliver an implementation roadmap, launch approved pilots or initial improvements, and transition findings, documentation, and ongoing initiatives to permanent leaders within the 60-day engagement.

What You Bring

  • 15+ years of progressive leadership experience in hospitality, resorts, vacation rentals, or centralized reservations.
  • Proven success building or transforming multi-property reservations, sales, and contact center operations.
  • Deep understanding of direct bookings, online travel agency and wholesale distribution, channel economics, and revenue management.
  • Strong expertise in contact center staffing, scheduling, training, quality assurance, productivity, and conversion optimization.
  • Working knowledge of hospitality systems, Salesforce, telephony, AI, automation, and reporting tools.
  • Experience developing organizational structures, operating models, financial business cases, and executive-level recommendations.
  • Ability to simplify complex operational challenges, influence cross-functional partners, and move quickly from assessment to implementation.
  • Strong analytical, communication, and change leadership skills, with the ability to deliver practical results and transition ownership effectively.
  • A bachelor’s degree in Hospitality Management, Business, Operations, or a related field preferred; equivalent education and executive experience will be considered.

Join Us

Join us at the start of something big. If you’re ready to lead change, unlock revenue opportunities, and build the next chapter of Vacatia’s reservations and guest experience, we’d love to hear from you.

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  1. A CV for this posting

    Written against Vacatia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vacatia's form

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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