Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 93 days ago

VoIP Engineer IV

Vailexa57 open roles

Where
Seattle, WA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVoIP Engineer IVVailexa · Seattle, WA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vailexa's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 93 days ago

The posting

Build More Than Just a Career. Build Your Future.

At Vailexa, we’re not just hiring — we’re building thinkers, creators, and future leaders.

We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here.

Job Summary

  • The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer. Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC. NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred. Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting. Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist. Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email). Webex AI & Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop. Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information,
  • Knowledge, Skills and Abilities Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways. Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services. Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS. Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes. Ability to think strategically and to work effectively with a diverse group of co-workers and customers. Ability to analyze and provide creative, innovative solutions for complex problems. Proficient organizational, interpersonal, communication (written and verbal), and presentation skills. Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions. Ability to complete multiple tasks, set priorities, and manage to critical deadlines. Must be able to work non-standard business hours and be on-call as necessary. Knowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX). Knowledge on Cisco network infrastructure, LAN/WAN circuits; QoS. Able to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals. Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.
  • Required Education and Experience Bachelor’s degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience. Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering. Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field. Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources. Minimum three (3) years of experience in leading teams and projects.
  • Primary Essential Duties Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP). Responsible for monitoring and performance of enterprise platforms. Oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams. Leveraging expertise and experience, the incumbent will develop solutions that best align with FHCC’s voice network requirements, identifying cost-effective implementation and long-term support strategies. Provide Tier 2 support of internal voice and data communication systems. Comply with departmental processes, such as incident management, change management and problem management. Monitor and report on voice systems usage, availability, and performance. Lead telephony system evaluations. Collaborate with other members of IT staff and end users. Follow VoIP engineering best practices and adhere to existing policies and procedures. Design rack and cabinet equipment layout for server rooms and other telecommunications rooms. Report, manage and troubleshoot issues with appropriate vendor tech-support staff. Perform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment. Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight. Identify and maintain tools/applications for network monitoring, control, and reporting. Lead short and long-range capacity planning. Lead design, planning, and implementation of voice and data network systems. Track telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly. Lead the evaluation of functionality/feature sets needed for telecommunications and direct selection of the correct hardware/software accordingly. Utilize project planning and management skills to act as lead on large projects. Perform in-depth telecommunications analysis, and provide evaluation, determination, and direction. Provide advanced telecommunications/VoIP designs, including diagrams and documentation. Provide guidance, direction, mentorship, and training to lower-level staff. Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required.

Ready to take the next step?

If you’re excited about this role and ready to grow with a team that values ambition, ideas, and impact — we’d love to hear from you.

👉 Apply now and start building your journey with Vailexa.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vailexa's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vailexa's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vailexa's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.