Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 351 days ago

Operations Associate (India)

VALEO WELLBEING TECHNOLOGIES49 open roles

Where
Bengaluru
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations Associate (India)VALEO WELLBEING TECHNOLOGIES · Bengaluru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VALEO WELLBEING TECHNOLOGIES's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 351 days ago

The posting

About Valeo Health

Valeo Health is a technology-enabled healthcare platform focused on making healthcare services more accessible, convenient, and seamless for clients through at-home and on-demand healthcare solutions.

Role Overview

We are looking for a proactive and detail-oriented Operations Associate to join our Operations team. The role will be responsible for managing the end-to-end client service journey, from order coordination and service fulfilment to post-service follow-up, reporting, and resolution of operational issues.

The ideal candidate should be comfortable working in a fast-paced healthcare environment, coordinating with multiple stakeholders, identifying operational gaps, and taking ownership until the client journey is successfully completed.

Key Responsibilities

End-to-End Client & Order Management

  • Manage the complete operational journey of client orders from order creation and coordination through service fulfilment and post-service closure.
  • Coordinate with clients, doctors, nurses, labs, homecare partners, and other operational stakeholders to ensure smooth service delivery.
  • Monitor orders closely and proactively follow up on pending, delayed, rescheduled, or failed services.
  • Ensure all service requirements, pricing, locations, timings, and other order details are accurately captured and communicated.

Post-Service Client Journey

  • Own the post-service journey, including coordination, follow-ups, report collection, report sharing, and order closure.
  • Coordinate with internal teams and external partners to ensure reports and required documentation are delivered within the expected timelines.
  • Track pending reports and proactively follow up to avoid delays.
  • Identify and escalate any issues affecting the client experience and ensure timely resolution.

Operational Coordination & Escalations

  • Work closely with internal teams and healthcare partners to resolve operational challenges.
  • Handle cancellations, rescheduling, failed orders, service delays, and other fulfilment-related issues.
  • Investigate operational issues, identify root causes, and recommend corrective actions.
  • Maintain strong communication and follow-up with all relevant stakeholders until the issue is completely resolved.

Process Improvement & Reporting

  • Maintain accurate operational trackers, reports, and daily/weekly performance updates.
  • Monitor operational KPIs and identify recurring issues or process gaps.
  • Support the development and improvement of SOPs and operational workflows.
  • Identify opportunities to improve efficiency, reduce manual work, and enhance the overall client experience.
  • Support new service launches by coordinating operational requirements and ensuring readiness across stakeholders.

Automation & AI

  • Identify repetitive and manual operational processes that can be improved through automation and AI tools.
  • Support the implementation of automation solutions to improve operational efficiency and reduce manual dependency.
  • Use AI tools effectively for reporting, analysis, documentation, process improvement, and day-to-day operational tasks.
  • Hands-on experience with automation tools, AI tools, workflow automation, or process optimisation will be an added advantage.

Requirements:

  • 1–3 years of experience in Operations, Healthcare Operations & Customer Experience or a similar role.
  • Strong coordination and stakeholder management skills.
  • Excellent communication and follow-up skills.
  • Strong attention to detail and ability to manage multiple orders/tasks simultaneously.
  • Ability to work independently and take ownership of operational issues.
  • Good analytical and problem-solving skills.
  • Comfortable working with Excel/Google Sheets and operational dashboards.
  • Ability to work in a fast-paced and constantly changing environment.
  • Experience in healthcare or healthcare technology is preferred.

Good to Have

  • Experience with AI tools and automation platforms.
  • Understanding of workflow automation and process optimisation.
  • Experience working with CRM/order management systems.
  • Experience in healthcare, homecare, diagnostics, or health-tech operations.
  • Strong data analysis and reporting skills.

Key Success Metrics

  • Order fulfilment and closure rate
  • On-time service completion
  • Report turnaround and closure
  • Reduction in pending/delayed orders
  • Operational issue resolution time
  • Partner/stakeholder coordination effectiveness
  • Process efficiency and reduction in manual work
  • Client experience and operational quality

What We’re Looking For

We are looking for someone who doesn't just follow up on orders, but owns the entire operational journey — identifies problems before they become escalations, coordinates with the right stakeholders, ensures the client journey is completed successfully, and continuously looks for smarter ways to improve operations using technology, automation, and AI.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against VALEO WELLBEING TECHNOLOGIES's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VALEO WELLBEING TECHNOLOGIES's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    VALEO WELLBEING TECHNOLOGIES's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.