Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 days ago

Director of Agent Operations

Valerie Health15 open roles

Where
San Francisco, California, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Agent OperationsValerie Health · San Francisco, California, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Valerie Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Valerie Health postings stay open a median of 47 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 18 days ago

Valerie Health median: 47 days open

The posting

ABOUT THE COMPANY

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.

Why join us now?

- Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.

- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.

- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

ABOUT THE ROLE

As Director of Agent Operations, you’ll build and lead the team that deploys AI agents to handle complex healthcare workflows. Working across customers, technology, and operations, you’ll own delivery from discovery through launch, and continuously expand what agents can handle in production.

This function directly shapes Valerie’s growth and operating leverage. Faster, higher-quality implementations shorten time to value; reliable production workflows support retention and expansion; and greater workflow coverage allows us to serve more customers efficiently. You’ll set priorities, build and lead a high-performing team, and create a repeatable way to scope, build, launch, and improve complex customer-specific implementations—even when the underlying workflows are bespoke.

WHAT YOU’LL DO

- Build and lead the team. Hire exceptional talent, coach people through complex work, and build the structure and standards to support a growing function.

- Translate customer needs into reliable AI agents. Lead workflow discovery, define agent behavior, and align customers on scope, timelines, and tradeoffs.

- Own agent delivery. Guide the team through workflow design, code development, testing, and troubleshooting. Set a high bar for reliability and determine where Engineering support is needed.

- Expand automation after launch. Use performance data to identify where agents fall short, prioritize improvements, and reduce manual work while protecting quality and customer trust.

- Drive cross-functional execution. Align Engineering, Product, Customer Strategy, and Operations on priorities, resolve dependencies, and move quickly from decisions to results.

- Make implementation and automation repeatable. Turn lessons from launches and ongoing optimization into reusable workflows, tests, tools, and practices that help the team deliver faster and improve agents consistently.

WHAT YOU BRING

- Relevant experience. 6-10+ years across consulting, strategy & operations, solutions engineering, technical implementation, analytics, finance, product, or related roles, including experience leading teams and hands-on experience at a high-growth startup.

- Team leadership. You have led teams through complex work, coached teammates, and held a high bar for results. You’re ready to take ownership of hiring, developing, and scaling a strong team.

- Customer-facing judgment. You uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust.

- Hands-on technical judgment: You can troubleshoot workflows across code, APIs, and data using SQL, logs, and tests; ship reliable customer-specific code with AI coding tools; and judge when Engineering support is needed. We value practical technical judgment; Engineering experience is helpful but not required.

- Analytical rigor. You get to the root of problems and use evidence to weigh customer impact, urgency, effort, and long-term scalability.

- High-velocity, hands-on execution. You bring structure to ambiguous work, deliver across technical and nontechnical teams, and learn new tools to improve results.

BONUS POINTS

- Experience deploying or improving AI agents at scale.

- Experience at a top-tier consulting firm.

- Experience managing managers and developing new people leaders.

- Familiarity with healthcare operations, EHRs, or healthcare integrations.

WHAT WE OFFER

- Build and lead a core function at an AI-native startup, with direct influence on customer outcomes, company growth, and operating efficiency

- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO

- SF Office: Daily catered lunch and dinner reimbursement

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Valerie Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Valerie Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Valerie Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.