The posting
About Us:
The Patient Scheduling Center (PSC) is designed to streamline the scheduling process and reduce wait times for patients. The goal of the PSC is to make the right appointment, at the right time with the right provider. A centralized scheduling department/call center helps ensure that patients receive timely access to the care they need. The PSC provides a single point of contact for outpatient services including primary care and specialty practices, therapies, and ancillary services. The department is often the first introduction for patients and families needing an appointment at Valley Children’s.
The PSC deals solely with referrals and requests for patient appointments coming to the PSC by paper, electronic referrals, or phone calls. The PSC offers a one-call solution dedicated to referring providers and their staff to assist with the status of their patient's referral.
The department is staffed with trained professionals who are knowledgeable about the hospital’s services and can help patients schedule appointments that meet their needs.
Job Summary:
This position is accountable for the processing of incoming and internal referrals from multiple sources. This role ensures that referrals are processed and patients are scheduled for services in a timely and accurate manner. Accountable for scheduling single appointments for specialty, hospital and primary care services, coordinate patient appointments with multiple providers, complex patient procedures, etc. Ensures delivery of appropriate patient information and communicates appropriate exam information, appointment times and appointment preparation instructions (if indicated). Coordinates scheduling related communication with physician offices, clinics, other hospital departments and patients. This position completes pre-registration at the time of scheduling as well as insurance verification and verifies receipt of all required documentation from the referral source.
Qualifications:
Education
- High School Diploma/G.E.D. (required)
Work Experience
- Minimum one (1) year Related experience in a healthcare setting with knowledge of basic medical terminology. (required)
- Minimum two (2) years Registration and scheduling experience in specifically a physician practice or clinic/hospital care setting. (preferred)
Skills and Abilities
- Excellent communication skills, interpersonal skills, a positive attitude and a desire to provide exceptional customer service. Must be detail oriented, possess the ability to problem solve effectively and handle multiple priorities.
- Computer Skills Knowledge of EMR systems is desirable. Familiarity with keyboarding and Microsoft products is preferred.
- Bilingual Skills Preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation Range:
$24.15 - $35.00
Workshift:
Position Exempt:
No
FTE %:
0
Scheduled Weekly Hours:
0
Daily Hours:
8
Have Questions?
Call Recruitment Services at 559-353-7071 or email us at [email protected] Disclaimer: Final compensation will be dependent upon skills and experience.
