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Open nowFirst seen 5 days ago

Treasury Fulfillment Specialist

Valley National Bank177 open roles

Where
St Petersburg, FL, USA
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Your applicationOpen nowTreasury Fulfillment SpecialistValley National Bank · St Petersburg, FL, USA
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Valley National Bank postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

Valley National Bank median: 2 days open

The posting

Responsibilities include but are not limited to:

  • Onboard commercial clients with all Treasury products to include complex implementations such as but not limited to FTP, BAI, Positive Pay, and ACH.
  • Provide support to internal customers for all business banking and middle market Treasury Management clients, as necessary.
  • Ensure appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation.
  • Provide excellent customer service to support and solve internal and external customer issues.
  • Proactively time manage internal customer expectations when communicating and responding to processing requests, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
  • Tracks reported issues for consolidation and potential process or system changes.
  • Troubleshoots systems issues for resolution. Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
  • Assist Commercial Client Service Office with projects, activities and tasks.
  • Adhere to, or improve, performance in meeting Service Level Agreement standards.
  • Collaborate effectively with other team members, team leads or team managers to ensure cross coverage and satisfactory completion of incremental workflows.
  • Handle urgent requests with a high degree of accuracy and quick turnaround time.

Required Skills:

  • Extensive knowledge of all bank products, services, policies and procedures.
  • Self-starter with the ability to work in a fast-paced environment.
  • Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce.
  • High degree of detail orientation.
  • Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability.
  • Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
  • Must be able to multi-task effectively and prioritize workflow.
  • Knowledge of Commercial and Corporate Deposit Account Types.
  • Knowledge of Treasury Management products, services, core and business online banking platforms.

Required Experience:

  • High School diploma or GED with minimum of 3 years banking experience in customer service or treasury management.
  • Bachelor's degree or experience working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred.
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