The posting
ABOUT THE COMPANY
Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.
Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.
ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.
We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.
ABOUT THE TEAM
The Product Strategist team comprises mortgage industry veterans who combine deep industry knowledge with intimate familiarity with Valon’s proprietary SaaS platform to deliver success for our end customers. We act as the bridge between our customers and Valon’s R&D teams, ensuring seamless adoption of our software within the customer’s servicing operations. The Product Strategist team is key to translating our product into real-world impact – bridging complex operational needs with Valon’s best-in-class servicing system.
This role will focus on Foreclosure & Bankruptcy processes.
ABOUT THE ROLE
As a Product Strategist, you’ll shape the development of Valon’s SaaS servicing platform, then own the rollout with enterprise clients. You’ll drive engagements with customers, all the way from the opening sales pitch to implementation to post-launch success. You’ll work closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, problem-solving, and strategic collaboration.
RESPONSIBILITIES
- Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features.
- Engage with clients across the deployment cycle — from sales demos to enablement to product support.
- Serve as a product expert; educate clients on how to use Valon’s system successfully.
- Understand client needs and tailor solutions that drive measurable outcomes.
- Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements.
- Travel as needed (approx. 25–50%) to support client implementations.
IDEAL BACKGROUND
- 10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts.
- Direct experience managing the technical and operational implementation of a new servicing system.
- Prior experience with Foreclosure & Bankruptcy preferred.
- Client-facing experience.
WHO YOU ARE
- High-agency and proactive—you drive progress and solve problems independently.
- Technically capable—you enjoy building, debugging, and optimizing workflows.
- Customer-focused—you can navigate complex client environments and deliver results.
- Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment.
- Entrepreneurial—you think like an owner and are excited to build processes from the ground up.
WHY VALON?
- Be part of reshaping an outdated industry using AI and modern technology.
- Work directly with enterprise clients to solve real-world challenges.
- Join a team that values action, ownership, and transparency.
BENEFITS
- Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.
- Free Food: daily lunch, and dinner provided through Forkable for in-office team members.
- Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.
- Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.
- Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.
- Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.
Throughout the interview process, please remember that emails will only be from valon.com http://valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
