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Open nowPosted 85 days ago

Supervisor Televentas

vana16 open roles

Where
Guatemala
Work mode
On site
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Your applicationOpen nowSupervisor Televentasvana · Guatemala

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on vana's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 85 days ago

The posting

Objetivo del puesto:

Supervisar, motivar y desarrollar el equipo de asesores de Televentas para garantizar el cumplimiento de metas diarias, semanales y mensuales de desembolsos, asegurando altos estándares de calidad en la atención y la gestión comercial con los clientes.

Responsabilidades principales:

* Monitorear el desempeño diario de los asesores, asegurando el cumplimiento de KPIs y metas individuales y grupales.

* Analizar métricas de productividad (contactabilidad, conversión, tasa de cierre, etc.) y generar informes de resultados.

* Brindar retroalimentación constante y acompañamiento personalizado para mejorar las habilidades de venta y comunicación.

* Coordinar estrategias comerciales orientadas a aumentar el volumen de desembolsos y la retención de clientes.

* Asegurar el correcto uso de las herramientas tecnológicas y bases asignadas (CRM, reportes, scripts, etc.).

* Supervisar la correcta aplicación de políticas, procesos y lineamientos internos.

* Detectar áreas de oportunidad y proponer acciones correctivas o planes de mejora.

* Promover un ambiente laboral positivo, colaborativo y enfocado en resultados.

Requisitos del puesto:

*Estudiante universitario (mínimo 2do año) o graduado en Administración de Empresas, Ingeniería Industrial, Marketing, Comunicación, o afines.

*2 años de experiencia liderando equipos de atención al cliente, idealmente en sectores como banca o tecnología.

*Manejo de herramientas de CRM, Google Suite, entre otros.

*Conocimiento en gestión y análisis de KPIs.

*Liderazgo positivo y habilidades para motivar equipos.

*Capacidad para resolver conflictos de forma empática y eficiente.

*Disponibilidad de horarios.

Ofrecemos:

*Parqueo colaborativo.

*Oportunidades de crecimiento.

*Agradable ambiente laboral.

*Programa de referidos.

*Day off en tu cumpleaños, entre otros.

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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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