The posting
Duties and Responsibilities
1. Receives, reviews, researches, and processes Money Movement transactions, for Transfer Agents (TA) and Broker Dealers (BD) utilizing Vanguard systems. Reviews transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests with minimal rework required.
2. Participates in the production of several control and end of day reports on a daily basis.
3. Demonstrates and maintains a comprehensive knowledge of Vanguard policies and procedures. Maintains departmental standards for quality and productivity.
4. Demonstrates active engagement in improving the client experience through participating in feedback sessions and process improvement discussions. Supports Vanguard Unmatchable Excellence (VUE) and actively participates on process improvement projects. Identifies improvement opportunities and works with management to implement solutions.
5. Sustains and creates effective work relationships by handling peer and management interactions in a professional and cooperative manner. Informs Team Leader of appropriate issues impacting the team and business. Builds productive working relationships across the organization with a focus on exceeding client expectations. Identifies ways to make processes easier for external and internal clients. Minimizes client effort while mitigating risk.
6. Demonstrates ‘best practices’ as an expert resource for the team and department by maintaining a comprehensive knowledge of all primary and secondary departmental processing functions and Vanguard's processing systems as well as our vendor websites.
7. Performs Same Day Quality Audit (SDQA) functions and provides feedback on quality trends and educational opportunities to the Team Leader. Provides guidance when necessary to ensure concepts and procedures are understood by less tenured associates.
8. Demonstrates logical, systematic approach to problem solving, focusing on client expectations, risk and improving effectiveness and efficiency of operations. Leverages resources to independently meet challenges and provide viable alternative solutions as needed.
9. Participates in special projects and performs other duties as assigned.
Qualifications
- Undergraduate degree or equivalent experience is preferred.
- Minimum two years general experience and one year industry experience.
- Demonstrated client relationship management experience.
- Excellent oral and written communication skills.
- Strong problem resolution and time management skills.
- Outstanding positive attitude with ability and willingness to effectively work within a team environment.
- Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.
- Ability to prioritize and handle multiple tasks in a rapidly changing environment.
- Working knowledge of Microsoft Office and PCs.
Special Factors
No licensing is required. Candidate will need to become an associated person (no exam required). Overtime as needed.
Vanguard is not offering visa sponsorship for this position.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
