Chief of Staff

Vapi (/ˈVɑːpi/):

- Voice AI that resolves, not transfers

- Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

- Trusted by 1 million developers building the future of voice agents

- Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

- Try talking to Vapi now! https://vapi.ai/

Why We’re Hiring This Role:

Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home here.

What You’ll Do:

- 30 Day: Embed with the CEO and the leadership team. Learn the product deeply enough to speak credibly with customers and engineers, sit in on every major meeting, and build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck. Start owning the operating cadence (leadership meetings, agendas, follow-ups) so nothing falls through the cracks.

- 60 Day: Take full ownership of one or two ambiguous, cross-functional problems the CEO cares about — the kind that don't have an obvious owner — and drive them to measurable outcomes. Tighten planning and reporting: get to a crisp view of company metrics and OKRs, and make sure priorities are clear and progress is visible.

- 90 Day: Operate as a trusted extension of the CEO. Represent them in meetings, make and communicate decisions on their behalf, and run key company processes (planning, board prep, all-hands, key hiring loops). Identify the next set of high-leverage problems and either own them or build the team to own them.

Who You Are:

- A strong business generalist with a technical bent — you don't need to write production code, but you can go deep on a technical product, conduct meetings with engineers, and reason about how the product and market fit together.

- You’ve either founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. (Prior "Chief of Staff" experience is not required — we care about the operating instinct, not the title.)

- A fast learner who can pick up an unfamiliar domain quickly and get to competence faster than seems reasonable.

- Exceptionally organized. You bring order to ambiguity, track the details, and make sure things actually get done.

- Comfortable owning a broad and shifting set of responsibilities. One week strategy you’re focused on strategy, the next week operations, the next week a critical hire.

- Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives.

- High trust, high judgment, and low ego. You're happy to do the unglamorous work and to give away the wins.

How We Work:

• Build something worthy of love
• Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.

• Commit and follow through
• We finish what we start and build trust by being people others can count on.

• Why not today?
• We value urgency and momentum. The fastest path to customer value usually wins.

• Seek raw input
• We go directly to customers, data, and teammates instead of relying on summaries or assumptions.

• It’s our problem
• We operate as one team. We share credit, own mistakes together, and support each other when things get hard.

• Be direct and kind
• We give feedback clearly, respectfully, and without delay.

Why Vapi:

- Generational impact: Build the human interface for every business

- Ownership culture: a large portion of our workforce is former founders

- Kind team: The founders, Jordan and Nikhil, are Canadians

- Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

- Real stake: We offer a competitive salary and excellent equity ownership

- Comprehensive health coverage: medical, dental, and vision plans

- Team love: We love hanging out, and we do quarterly off-sites

- Flexible time off: take what you need

- More: catered meals, transportation, gym, and a $10k annual L&D budget