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Open nowPosted yesterday

Satair - Customer Resolution Specialist - Satair Channel, China

VAS Aero Services2,800 open roles

Where
Beijing Area
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Your applicationOpen nowSatair - Customer Resolution Specialist - Satair Channel, ChinaVAS Aero Services · Beijing Area

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The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. VAS Aero Services postings stay open a median of 28 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.5%30 days
This job: posted yesterday

VAS Aero Services median: 28 days open

The posting

Job Description:

Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

  • Focal point for the China customers for material order related actions in the Material, Logistics and Suppliers organization.
  • Provide reliable world class customer support and handling of aircraft spare parts requirements, for SATAIR’s customers, in accordance with SATAIR’s values, processes, goals, and strategies.
  • Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services.
  • Continuous contribution to greater efficiency related to this position.

Primary Responsibilities

  • Participate in and contribute to a high performing Customer Resolution Services Team
  • Participate in and contribute to a high performing cross functional Customer Account Support Team
  • Responsible and proactive management of the customer specific open order book
  • Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
  • Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
  • Maintenance of customer records
  • Support organization in securing on-time material delivery to meet customer expectations
  • Positively participate in the promotion of cross and up-selling strategies towards growth accounts
  • Train and Support our customers in using our e-commerce platforms (SATAIR Market)
  • Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective.
  • Participate in back-up arrangements in support of absence by other Customer Resolution Specialists

Secondary Responsibilities

  • Participate in external key customer meetings as per agreement with the Manager
  • Participate in customer coordination meetings/open order book meetings as per agreement with the Manager
  • Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc) as per agreement with the Manager
  • Maintenance and development of the customer service quality level
  • Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
  • In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.

Job Requirements

  • Diploma with 2 or more years' of customer service experience within a similar sized organization
  • PC literacy including word processing, spreadsheets and databases, is essential.
  • Language skills: fluent in both written and spoken English and Chinese(Mandarin)
  • Experience working with SAP and Freshdesk is an advantage.
  • Candidates with basic shipping and/or aviation knowledge is an advantage.
  • Proactive, customer oriented attitude and working style for both internal and external customers.
  • Proactively take initiatives to ensure customer satisfaction.
  • Ability to understand your customers to develop and propose creative solutions to issues.
  • Attention to detail.
  • Ability and willingness to work under pressure in a fast-paced environment.
  • Good dispute resolution skills.
  • Service minded, structured, flexible and cooperative.
  • Superior communication skills
  • Intercultural understanding.
  • Analytical skills
  • Ready for changes

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair (Beijing) Co. Limited

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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