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Open nowPosted 3 days ago

Customer Service Representative

Vast auto Distribution77 open roles

Where
4840 Bd des Grandes-Prairies, Montréal, QC H1R 1A1, Canada
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Your applicationOpen nowCustomer Service RepresentativeVast auto Distribution · 4840 Bd des Grandes-Prairies, Montréal, QC H1R 1A1, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vast auto Distribution's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Vast auto Distribution postings stay open a median of 29 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 3 days ago

Vast auto Distribution median: 29 days open

The posting

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.

Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).

Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).

Enter orders from various sources into the systems.

Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).

Manage customer OTRS requests and resolve tickets generated by the system.

Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

High school diploma completed and 2 years of relevant experience in customer service.

Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.

Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

Strong collaboration skills and a team-oriented mindset.

Comfortable with IT systems: ability to navigate different systems and software simultaneously.

Excellent customer service skills: listening, patience, politeness, empathy, quick execution.

Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.

Problem-solving ability and a strong sense of urgency.

Multitasking skills and a high level of autonomy.

Ability to work under pressure.

Probationary period as per the collective agreement (3 months).

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vast auto Distribution's form

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  4. Every reply, sorted

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