Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 53 days ago

IT Helpdesk Associate (Bogota, Contractor)

Veho56 open roles

Where
Bogota Office Colombia
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Helpdesk Associate (Bogota, Contractor)Veho · Bogota Office Colombia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Veho's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Veho postings stay open a median of 29 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 53 days ago

Veho median: 29 days open

The posting

ABOUT VEHO

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About the Role

Veho is looking for an IT Operations Engineer to join our growing IT organization, reporting directly to the IT Supervisor. This role sits at the intersection of hands-on technical support, identity and access management, device lifecycle engineering, and operational excellence for both our remote workforce and in-office staff in Bogotá, Colombia. You will be responsible for resolving tier 1 and tier 2 support issues within agreed SLAs, maintaining and automating identity workflows across key SaaS tools, managing hardware inventory and deployment, and supporting onsite IT infrastructure for our Bogotá office. Beyond daily operations, you will own small-to-medium IT projects, leverage AI and automation to streamline helpdesk processes, and serve as a critical technical anchor for our Latin America operations.

What You'll Own

- Own Tier 1 and Tier 2 triage, incident response, and service request fulfillment for remote and onsite users, consistently meeting or exceeding defined SLAs.

- Provide hands-on in-office IT support at the Bogotá office, including device setup, hardware receiving, wiping, re-imaging, inventory tracking, internet service management, and local operational assistance.

- Perform root cause analysis on recurring technical issues, communicate findings clearly to technical and non-technical stakeholders, and manage escalation paths to Tier 3 engineering or external vendors when appropriate.

- Manage identity and access lifecycle management (IAM) across Okta, Google Workspace, Slack, and connected cloud systems, driving automated onboarding and offboarding workflows for employees and contractors.

- Identify opportunities to integrate AI-driven solutions and low-code/no-code automation to improve ticket resolution speed and operational efficiency.

- Author, maintain, and expand internal technical documentation, end-user self-service guides, and IT standard operating procedures (SOPs).

- Monitor system health and perform routine administrative maintenance across IT-managed endpoints, Mobile Device Management (MDM) platforms, and SaaS tools.

- Maintain accurate asset management data across device inventory tools, ticket management systems and software license trackers.

- Participate in an off-hours, bi-weekly on-call rotation to support critical operational incidents.

What You Bring

- Education: Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or a related field; equivalent years of practical experience in an IT operations or systems administration role will be fully considered in lieu of a degree.

- 5+ years of progressive IT experience in helpdesk, IT operations, desktop support, or systems administration within a high-growth environment.

- Demonstrated experience administering enterprise SaaS solutions: Identity Provider (Okta), MDM (Kandji for macOS, Intune/Jamf or equivalent), Collaboration (Google Workspace, Slack), and modern ticketing platforms (Jira Service Management, Freshservice).

- Solid understanding of macOS and Windows OS troubleshooting, hardware diagnostics, and endpoint configuration standardizations.

- Foundational networking skills: DNS, DHCP, VPNs, subnets, Wi-Fi infrastructure troubleshooting, and basic switch/router management.

- Hands-on exposure to asset tracking lifecycle management, hardware procurement, vendor relationship management, and hardware logistics.

- Professional English and Spanish language proficiency (written and spoken) to seamlessly support both Latin America-based team members and US corporate staff.

The Soft Skills That Actually Matter Here

- Unrelenting problem-solver mindset: You are driven to fix root causes rather than apply temporary patches. When faced with an ambiguous problem, you work systematically toward resolution without waiting for step-by-step instructions.

- Builder orientation: You view IT processes as living systems that require continuous optimization. You actively look for friction points and propose scalable solutions to remove them.

- High-empathy communicator: You treat every technical interaction as a service experience. You explain technical concepts clearly to non-technical users, exercising patience and structured thinking during high-stress outages.

- Cross-functional team player: On a lean IT team, you flex seamlessly between local Bogotá office needs and broader corporate/warehouse support across the US.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here https://drive.google.com/file/d/1yvI9KKjVm6YUurqLi_LTQtdh7d0J7Lrd/view?usp=sharing.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Veho's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Veho's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Veho's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.