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Open nowPosted 4 hours agoWe saw it 78 min after it went up

Director of Client Services

VELOX8 open roles

Where
Boise, Idaho, United States
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Your applicationOpen nowDirector of Client ServicesVELOX · Boise, Idaho, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VELOX's own form.

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The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. VELOX postings stay open a median of 10 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted 4 hours ago

VELOX median: 10 days open

The posting

VELOX Media is an award-winning, ROI-focused digital marketing agency. We specialize in strategy, organic search marketing, link building, paid media management and conversion optimization.

We are on the hunt for our new Director of Client Services, with a proven track record of making high growth and enterprise clients happy! You will oversee a client services team who you will partner with and ensure our client's long-term success.

You will be responsible for developing long-term relationships with our portfolio of assigned clients and connecting with key business executives/stakeholders with updates and additional revenue opportunities. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

The perfect candidate must have a strong analytical mindset and passion for marketing and technology. You must love working in a challenging, fast-paced environment.

What you’ll do

  • Responsible for a large number of clients and several cross-functional teams within our office
  • Interact with executive-level enterprise clients as a strategic advisor
  • Promote a culture of trust, respect, and transparency with the team and VELOX clients
  • Establish processes and implement best practices within Relationship and other teams as needed
  • Partner with senior leaders across the agency to champion cross-collaboration.
  • Ensure consistency against agency norms of growth/development/promotions within their group
  • Work closely with other teammates within their group on a personal level to assist in their development

How will you succeed in this role?

  • Develop and enhance processes that leverage agency offerings and mutually benefit the client and the agency.
  • Articulate goals, objectives, strategies, and tactics to internal teams and clients.
  • Oversee new business from a high level, both organic and net new.
  • A key collaborator with your teammate's and other client-sharing opportunities.

How will you support our culture?

  • You exhibit our core values of Accountability, Transparency, and Respect in everything you do
  • Create and maintain an environment of equal employment opportunity and diversity
  • You are an analytical thinker, overachiever and believe ideas and people can change the world
  • You are overly curious and not afraid to ask for help
  • You believe innovation is an imperative characteristic of successful teams and companies

You can achieve all of the above, and you have this too!

  • A passion for digital and marketing experiences and a drive to do things differently
  • 8+ years experience in digital account leadership experience; preferably including experience within Beauty, CPG, food, and beverage industries at a digital marketing agency
  • Strong knowledge of digital marketing strategy and account management
  • Demonstrated success in leading complex agency engagements involving a large number of micro-enterprise and enterprise brands or business units, effectively serving numerous stakeholders
  • Knowledge of SEO, SEM, and or SMM marketing experience ideal
  • Team player with strong problem-solving, creative thinking, and analytical skills
  • Exceptional verbal and written communication skills

Benefits Include

  • Top-Tier Competitive Compensation
  • Health, Dental, and Vision Insurance (Company Matched)
  • Generous 401(k) (Company Matched)
  • Life Insurance (Company Paid)
  • 3 Weeks of Paid Vacation & 12 Paid Holidays
  • Empowered Work Schedules
  • Private Downtown Parking (Company Paid)
  • Walking Distance to Greenbelt & BoDo
  • On-Site Gym & Complimentary Personal Training (Weekly)
  • Team Building Events, Catered Lunches, & Numerous Company Parties
  • Kombucha On Tap!

What’s our culture like?

We are like one big (or small, depending on where you’re from) family. We like to work hard and have fun. We’re serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don’t make excuses. We’re persistent and persuasive, thrive on strategy, and “striving for greatness” is the name of our game.

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