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Open nowPosted 653 days ago

Client Relationship and Communication Specialist - مسؤول تواصل

venus-agency8 open roles

Where
Sanaa, Yemen
Work mode
On site
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Your applicationOpen nowClient Relationship and Communication Specialist - مسؤول تواصلvenus-agency · Sanaa, Yemen

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 653 days ago

The posting

Company Overview We are a powerful team of close-knit creatives with a variety of skills and tonnes of experience; fluent in all things AI and system solutions, mobile development, web design, digital marketing, and creative services. We pride ourselves on delivering high-quality products that make a difference to our clients. We work with a range of organizations from various sectors and we always tailor our services to meet their unique requirements.

Key Responsibilities 1. Client Communication: • Build and maintain long-term relationships with existing and potential clients. • Handle client inquiries via phone, email, or meetings. • Ensure prompt and effective responses to client requests and issues.

2. Client Experience Management: • Monitor client satisfaction and prepare regular reports for management. • Identify client needs and recommend customized technical solutions. • Coordinate with other departments to meet client expectations.

3. Develop and Implement Communication Strategies: • Create and execute a clear communication plan, including meetings, reports, and activities. • Keep clients informed about the latest updates and new products. • Assist in organizing events or conferences to strengthen client relationships.

4. Sales Support: • Promote the company’s services and convince potential clients of the value of collaboration. • Work closely with the sales team to identify and develop new business opportunities.

5. Reporting and Analysis: • Prepare regular reports on client relationship performance and suggest improvements. • Analyze client feedback and recommend enhancements to internal processes.

Qualifications and Experience • A minimum of 2 years of experience in client relations or communication roles. • Fluency in English (both spoken and written) is mandatory, along with strong Arabic language skills. • Familiarity with technical services or products. • Proficiency in Customer Relationship Management (CRM) tools.

Key Skills • Exceptional communication and trust-building skills. • Effective problem-solving abilities. • Strong organizational and multitasking skills. • Negotiation and persuasion capabilities. • Teamwork and collaboration mindset.

Benefits • A dynamic and growth-oriented work environment. • Opportunities for skill development through internal and external training programs. • Performance-based incentives.

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