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Open nowPosted 12 hours ago

Responsable de la relation clients et consommateurs (H/F)

Veolia Environnement SA2,681 open roles

Where
Saint-Lô, Normandie, France
Work mode
On site
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Your applicationOpen nowResponsable de la relation clients et consommateurs (H/F)Veolia Environnement SA · Saint-Lô, Normandie, France

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Veolia Environnement SA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Veolia Environnement SA postings stay open a median of 26 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

Veolia Environnement SA median: 26 days open

The posting

Description de l'entreprise

🌍 VEOLIA NORMANDIE recrute son futur Responsable Consommateurs de Territoire..

Votre défi : Contribuer à un service de l’eau performant et proche des usagers !

Description du poste

🎯 VOS MISSIONS

👥 Leadership et management d’équipe : Piloter, accompagner et faire monter en compétences des équipes terrain (conseillers clientèle, responsables d'équipe) en s'appuyant sur le management visuel et la démarche d'amélioration continue.

🤝 Orientation client et qualité de service : Maîtriser les fondamentaux de la relation usager, de la résolution de problèmes et de la gestion des engagements contractuels. Veiller à la satisfaction des consommateurs et des collectivités, notamment en traitant des réclamations complexes et en garantissant les engagements contractuels.

💰 Gestion financière et cycle du cash : Appréhender les enjeux de facturation, de recouvrement et de suivi des indicateurs de performance budgétaire, tout en maîtrisant les enjeux liés au cycle du cash.

🛡️ Esprit d’amélioration continue et agilité : Porter les projets de transformation de la filière. Diffuser une culture de la sécurité et de la performance collective.

🫱‍🫲 Aptitude relationnelle et représentation : Interagir avec les collectivités locales, porter les engagements du groupe et participer aux réponses aux appels d'offres. Représenter l'entreprise lors des moments clés du territoire.

Qualifications

✅ VOTRE PROFIL GAGNANT

  • Aisance dans la gestion de volumes importants de données et d’opérations
  • Rigueur et méthode
  • Bonne compréhension des enjeux contractuels
  • Capacités d’analyse et de synthèse
  • Sens des responsabilités et fiabilité

Informations supplémentaires

🎁 PACKAGE ATTRACTIF

  • Rémunération compétitive + primes performance
  • 41 jours de congés
  • Avantages Veolia premium
  • Épargne salariale avec abondement
  • Véhicule de fonction

📩 Postulez en 3 minutes : CV + lettre de motivation

Notre promesse : une réponse sous 10 jours ouvrés.

En tant qu'entreprise inclusive, Veolia s’engage pour la diversité et accorde la même considération à toutes les candidatures, sans discrimination.

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