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Open nowPosted 5 days ago

Specialist, Technical Support

Vera Whole Health34 open roles

Pay
$24 – $36 an hour
Where
Austin, TX
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Your applicationOpen nowSpecialist, Technical SupportVera Whole Health · Austin, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vera Whole Health's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Vera Whole Health postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 5 days ago

Vera Whole Health median: 7 days open

The posting

Job Description Summary

‎

**Must possess a valid state driver's license and maintain a clean driving record to operate company vehicle.**

Provides proficient Tier 1 through Tier 3 service desk support across a broad range of technical categories, handling complex incidents and serving as a technical reference for the service desk team. Contributes to knowledge management, quality improvement, and the development of junior staff.

The IT Service Desk Specialist III works under general supervision and manages a broad range of service desk responsibilities with competence and reliability. This job handles complex incidents, contributes to team knowledge management, and serves as a senior technical resource for escalations and process improvement within the service desk.

‎

How will you make an impact & Requirements

‎

Key Responsibilities

  • Handle Tier 1 through Tier 3 tickets across hardware, software, network, and application support categories.
  • Serve as a technical escalation point for complex incidents, guiding resolution and coordinating with second-line teams.
  • Develop and maintain knowledge base articles, resolution guides, and escalation procedures.
  • Assist in onboarding and training new service desk staff, sharing technical knowledge and procedural expertise.
  • Identify recurring incident patterns and recommend systemic improvements to reduce ticket volume and resolution time.
  • Contribute to service desk quality assurance activities, reviewing ticket quality and providing peer feedback.
  • Support after-hours and on-call coverage as part of operational staffing requirements.

‎

Compensation Range:

$24.20

to

$36.30

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

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    The review screen in CV Rocket: how each CV was read, round by round.

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