The posting
Imagine yourself…
- Doing meaningful work that makes an everyday impact on the world around you.
- Growing your expertise and expanding your skillset with every project.
- Owning your ambition and fueling your career growth.
- Thriving in a supportive team environment that inspires you to strive for excellence.
- Collaborating with a vibrant, inclusive, global team.
- Joining a company with a proven track record of success and an exciting future.
- Contributing to a brighter, more sustainable future.
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
We offer:
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- 401(k)
- Company vehicle, cell phone, lap top and credit card
- Earn rewards for traveling
Reporting to the Field Service Manager, the Field Service Advanced Response Technician is responsible for solving complex instrumentation and application challenges, support technical escalations, and deliver solutions that help our customers operate with confidence. You’ll combine advanced troubleshooting expertise with practical application knowledge while also helping strengthen the broader service organization through coaching and knowledge sharing.
This position is part of the Field Service department based out of Houston, TX and will be remote.
In this role, a typical day will look like:
- Troubleshoot, repair, calibrate, and restore Hach Core and designated Complex instrumentation.
- Own complex customer and technical issues through resolution.
- Serve as a field escalation resource for product, application, hardware, software, communications, and networking issues.
- Perform root cause analysis and implement solutions for recurring or high-impact problems.
- Assess customer applications, operating conditions, installation practices, and process variables to identify the source of technical issues.
- Partner with Product Support, Applications, Engineering, and Service teams to resolve complex customer challenges.
- Manage service priorities and customer needs across your assigned territory.
- Share technical expertise through coaching, mentoring, and knowledge transfer.
The essential requirements of the job include:
- HS Diploma or Equivalent is Required
- A valid driver’s license and acceptable driving record are required.
- Advanced troubleshooting and repair experience supporting Complex instrumentation.
- 3 or more years of demonstrated ability to resolve complex technical and application issues using structured problem-solving.
- Strong customer communication, organization, prioritization, and independent decision-making skills.
- Strong experience providing documentation to customers regarding the work performed on their equipment.
Preferred experience includes:
- Municipal or industrial water and wastewater applications.
- Industrial communications, networking, SCADA, or integrated process instrumentation.
- Technical coaching, mentoring, or field-based knowledge sharing.
- Associate’s or technical degree, or an equivalent combination of education and experience, preferred.
Territory & Travel:
- Territory extends to approximately a 300-mile driving radius from Houston, with about 80% of work performed within the territory.
- Frequent overnight stays will be required.
- Regional or national travel may be required for escalations, strategic customers, and specialized projects.
Work Environment
This is a field-based role supporting customers in municipal and industrial environments, including water and wastewater facilities, refineries, chemical plants, and food and beverage facilities. Some work may occur in NEC hazardous locations.
The position requires frequent driving and physical activity, including climbing, bending, kneeling, and lifting up to 20 pounds frequently and 50 pounds occasionally. Appropriate PPE is required based on the customer environment.
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $34.00 - $36.00 USD per hour. This job is also eligible for Incentive Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
