The posting
Onsite Release of Information Specialist III - Milwaukee, WI Summary of Position:The Release of Information Specialist III (ROIS III) is responsible for fielding complex release of information requests while maintaining a high level of precision, efficiency and productivity-driven metrics. The ROIS III is fluent in multiple electronic medical records (EMRs) and comfortable navigating through systems and software to ensure the accurate retrieval of requested documentation in a fast-paced environment. As a domain subject matter expert, this position is responsible for providing training and coaching to other ROIS. This position is based out of a Verisma client site, in Milwaukee, WI Duties & Responsibilities:• Process medical ROI requests in a timely and efficient manner through Verisma software applications• Ability to read and interpret medical records, forms, and authorizations• Serve as an escalation point and resolution for HIPAA-related release issues• Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism• Proactively communicates with supervisor(s) and peers regarding questions, concerns and processes• Assist with queue management and coverage, as needed• Ability to seamlessly shift to support other accounts• Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained• Serve as training mentor and subject matter expert• Assist in maintaining and updating ROIS training/reference materials• Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements• Foster positive relationships and friendly demeanor through providing exemplary customer service• Attend training sessions, as required• Live by and promote Verisma Core Values• Perform other related duties, as assigned, to ensure effective operation of the department and the Company• Interact with customers and co-workers in a professional and friendly manner• Handles on-site responsibilities to assist Client Manager when needed or in absence of the Client Manager• Responsible for supporting multiple clients for whom medical Release of Information (ROI) activities are conducted• Assist the Manager(s) & Director of Operations with interviewing, training, and mentoring high-quality staff Minimum Qualifications:• HS Diploma or equivalent, some college preferred• RHIT certification, preferred• At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience• Knowledge of HIPAA and state regulations related to the release of Protected Health Information Strong problem-solving skills and attention to detail • Must maintain strong organizational and time management skills• Able to train and support colleagues seeking resolution with complex requests• Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software• Must be able to work independently and assist others while exceeding volume and quality standards



