Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 43 hours ago

Service Representative

Veritas Press3 open roles

Where
Lancaster, Pennsylvania, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService RepresentativeVeritas Press · Lancaster, Pennsylvania, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Veritas Press's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 43 hours ago

The posting

Location: Lancaster,Pennsylvania,United States

Veritas Press is a Christian organization dedicated to providing the best classical Christian educational materials and services anywhere while delivering an outstanding customer experience. We are seeking dedicated, customer-focused individuals to join our seasonal team, with the possibility of a more permanent position.

We require consistent availability to work at least 20 hours per week during our regular business hours. Our business hours are currently 8 am to 5 pm Eastern time, Monday through Friday. During the summer, hours extend to 6 pm Monday through Thursday. The position requires at least 4-hour blocks on 5 business days. Future opportunities for evening hours to support our international team may become available.

Description:

As a Service Representative at Veritas Press, you will play a key role in providing top-notch service to our valued customers. You will be the frontline representative, handling inquiries, resolving issues, and ensuring customer satisfaction. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want you on our team!

Responsibilities:

  1. Respond promptly to customer inquiries via phone, email, and chat.
  2. Provide accurate and helpful information regarding products, services, and policies.
  3. Handle and resolve customer issues, complaints, or concerns professionally and efficiently.
  4. Process orders, returns, and exchanges accurately and on time.
  5. Collaborate with other departments to provide complete solutions.
  6. Maintain detailed and accurate records of customer interactions and transactions.
  7. Contribute to a positive, collaborative team culture focused on customer satisfaction.

Qualifications:

  1. Customer-focused with a positive, empathetic attitude.
  2. Excellent written and verbal communication skills.
  3. Strong problem-solving skills and attention to detail.
  4. Ability to adapt to changing processes and work in a fast-paced environment.
  5. Proficient with basic computer applications and comfortable using customer service software.
  6. Prior customer service experience is a plus.
  7. Knowledge of Veritas Press and Veritas Scholars Academy is a plus.
  8. Bilingual (English/Spanish, English/Portuguese, or English/Mandarin) to support domestic and international families is a plus.

Physical Demands:

  1. Standing or sitting for long periods.
  2. Extensive typing on a QWERTY-style keyboard.
  3. Extensive viewing of lighted computer monitors.
  4. Speaking and hearing.

Education:

  1. Some college education is preferred.
  2. High school diploma or equivalent, which may be waived for talented, classically educated students.

Instructions:

  • Be sure to answer all questions marked with an * on the application; they are required.
  • If you're not sure of any of the other answers, leave them blank.
  • Please upload your resume in PDF format.
  • In the Cover Letter section, please write us a brief note to tell us why you're applying. It can be as formal as you want; we want to get to know you.
  • After you submit your application, you cannot edit it.
  • If you close the application without clicking the SUBMIT button, your details will not be saved, and you will have to start over.

Apply to this job

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Veritas Press's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Veritas Press's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Veritas Press's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.