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Open nowFirst seen 4 days ago

Patient Advocate

Veritehealthcollective38 open roles

Where
Tampa, Florida, United States
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Your applicationOpen nowPatient AdvocateVeritehealthcollective · Tampa, Florida, United States
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The clock on this job

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Here's the revised version:

Patient Advocate – Hearing Aid Enrollment

Compensation: $28 - $31 per hour | Location: Tampa, FL| Type: Full-Time | Industry: Long-Term Care

About Us

We are a mobile multi-specialty healthcare company serving residents in post-acute and long-term care settings. We bring essential services — including audiology and hearing aid programs — directly to seniors where they live. Our Patient Advocates are the heart of our enrollment process, connecting residents and their families with life-changing hearing care through a compassionate, consultative approach.

The Opportunity

We are hiring a Patient Advocate to guide residents and their families through our hearing aid enrollment program from initial lead contact through program approval. This is a conversion-focused, relationship-driven role that sits at the intersection of healthcare enrollment and consultative sales. If you have experience in senior care, Medicaid enrollment, insurance, or patient services and thrive in a high-outreach environment, this role is built for you.

What You'll Do

Lead Vetting & Outreach

  • Vet assigned leads by contacting responsible parties (POAs), Business Office Managers, and Social Services Directors to verify financial eligibility and program interest
  • Conduct daily outbound calls and emails to residents, families, and facility contacts
  • Maintain consistent follow-up on all open leads — no lead goes unworked beyond one business week

Enrollment & Documentation

  • Clearly explain our program, benefits, cost structure, and enrollment process to families and residents
  • Record verbal approvals and collect all required documentation for UMED submission
  • Create UMED requests in CounselEar and update resident enrollment status at each stage
  • Upload and categorize all documentation in Monday.com per protocol
  • Enter responsible party information accurately into Monday.com

Communication & Relationship Management

  • Send DCF submission emails to facility Business Office Managers at point of enrollment
  • Send Welcome emails to newly enrolled POAs
  • Prepare and send handwritten thank-you notes for each completed enrollment
  • Coordinate with Finance on approval emails and payment option communication
  • Respond to inbound calls from residents, families, and facilities and route appropriately

What You Bring

Minimum Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred
  • 2+ years of experience in sales, enrollment, patient services, or customer-facing communication
  • Strong phone skills with the ability to build rapport quickly and handle objections professionally
  • Spanish Speaking a plus
  • Proficiency with Microsoft Outlook, Excel, and CRM tools (Monday.com experience preferred)
  • Ability to manage a high-volume lead queue with consistent follow-through
  • Detail-oriented documentation habits

Preferred Qualifications

  • Experience in healthcare enrollment, insurance, or long-term care patient services
  • CounselEar or Medicaid enrollment experience
  • Prior experience in a commission-based or conversion-driven role

Core Competencies

  • Consultative enrollment and sales ability
  • Empathetic, professional communication with families and residents
  • Lead management discipline and follow-through
  • CRM accuracy and documentation integrity
  • Cross-functional collaboration with Finance and Clinical teams
  • Resilience and persistence in outreach

Why Us

  • Mission-driven work that directly improves quality of life for seniors
  • Collaborative, fast-moving team environment
  • Opportunity to grow within a company expanding across multiple specialties and markets

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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