Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Post Sales Enablement BPO - Sr. Manager

Verizon1,282 open roles

Pay
$115,000 – $200,000 a year
Where
Rolling Meadows, Illinois
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPost Sales Enablement BPO - Sr. ManagerVerizon · Rolling Meadows, Illinois

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Verizon's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Verizon postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted today

Verizon median: 20 days open

The posting

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Here is the posting JD:

Job Description

As the Customer Success Enablement Delivery, Senior Manager, you will be the lead enablement strategist for the Global Customer Success (GCS) organization at Verizon Connect, working in the US but directly supporting our BPO partners in Manila.

This is not a traditional training delivery role; it is a highly strategic position focused directly on revenue retention and account expansion. Our Strategic Account Managers (SAMs) and Customer Success Managers (CSMs) drive our Net Revenue Retention (NRR). To support them, we need a leader who deeply understands commercial strategy and has the professional presence to influence senior teams, align with the cultural insight and business acumen to support our partnership with our BPO vendor. You will design, build, and run the playbooks our revenue teams use to manage enterprise relationships, prevent churn, and confidently cross-sell within our existing customer base.

Core Responsibilities

Commercial Enablement & Expansion Strategy (35%)

  • Build the complete enablement strategy for SAMs and CSMs, focusing on relationship management, account retention, and account expansion.
  • Partner with Product Marketing and GCS Leadership to turn product updates into clear, compelling sales messaging for our current customers.
  • Create competitive defense strategies and value-selling playbooks, including building ROI calculators and running hands-on objection-handling workshops..

Go-To-Market (GTM) & Launch Readiness (25%)

  • Act as the readiness leader for the GCS team during major product launches and pricing changes.
  • Design structured training and certification programs so the team is fully prepared to sell new features and handle competitor pushback.
  • Enforce "Certification Before Quoting" standards to ensure our teams truly understand new pricing models and products before pitching them to customers.

Performance Analytics & Skill Development (25%)

  • Build clear skill frameworks for the GCS organization to identify gaps in negotiation, account planning, and Executive Business Reviews (EBRs).
  • Use tools like Salesforce and Gainsight to track how enablement programs impact quota attainment, churn reduction, and account growth..
  • Audit current sales and retention approaches, redeign playbooks for underperforming segments, and run targeted training sprints to get teams back on track.

Cross-Functional Influence & Feedback (15%)

  • Act as the voice of the GCS organization, sharing frontline feedback with Product and Sales teams.
  • Translate competitive intelligence and win/loss data into practical, everyday sales strategies.
  • Help shape future product roadmaps based on what our SAMs are hearing directly from the field.

Strategic Impact & Authority

  • You will have a broad span of influence across the business. Your goal is to actively shape the Sales & retention behavior of senior professionals, including GCS Directors, Associate Directors, SAMs, and CSMs. You will work independently to set high standards for our enablement programs and confidently manage pushback from regional leaders to ensure our strategies actually deliver the expected financial results.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training..
  • Commercial Expertise: Strong understanding of B2B SaaS and hardware pricing models, Lifetime Value (LTV), and Net Revenue Retention (NRR) strategies..
  • Leadership Presence: The ability to confidently advise, influence, and drive behavioral change among senior Customer Success professionals and executive leadership..
  • Enablement Strategy: Experience building value-selling methodologies, certification programs, and account management frameworks..
  • Data-Driven Focus: Skilled in using CRM and Customer Success tools (like Salesforce and Gainsight) to turn data into effective training strategies and track return on investment..
  • Agile Problem Solving: Proven ability to look at a drop in retention, identify the commercial gaps causing it, and quickly launch an enablement program to fix the issue.
  • BPO experience with partners in Manila or the Phillipines.

Even better if you have one or more of the following:

  • Direct Quota-Carrying Experience: Previous experience working as an Enterprise Customer Success Manager, Strategic Account Manager, or Account Executive in B2B SaaS.
  • Sales/CS Methodology Certifications: Formal certification or deep experience rolling out recognized revenue frameworks (e.g., Challenger Sale, MEDDPICC, Value Selling, Power Messaging).
  • Advanced Enablement Tech Stack Knowledge: Experience using conversational intelligence and revenue enablement platforms (e.g., Gong, Chorus, Highspot, Seismic) to track behavior and deliver training.
  • Industry Expertise: Background in Telematics, IoT (Internet of Things), or Fleet Management software.
  • Advanced Education: A Master’s degree, MBA, or specialized certifications in Adult Learning Theory, Instructional Design, or Change Management.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $115,000.00 - $200,000.00.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Verizon's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Verizon's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Verizon's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.