The posting
Processing Specialist-Team Lead: Position Overview
Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department. This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement. It is essential that this leader have a true customer-centric mindset, and a lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group.
Essential Responsibilities
- Regularly reviews processor performance, then provides coaching and training to address gaps.
- Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well.
- Serve as leader within a team environment.
- Operate as the initial point of contact for team members regarding escalations or other issues.
- Collects and disseminates daily metrics.
- Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
- Fields and resolves escalated internal inquiries from other departments.
- Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
- Collaborate in planning and strategy sessions using continuous improvement methodologies.
- Partners with outside vendor and subcontractor organizations as needed.
- Diligently works on various internal project assignments as needed.
- Assists Supervisor/Manager with other tasks and duties as assigned.
- Oversees the office and team when supervisor is out of the office.
- Process events as needed.
- Open, scan and process inbound customer correspondence.
- Handle customer service inquiries.
- Support escalated inquiries and client interactions related to full-service office functionalities.
- Act as a liaison to the client.
Qualifications
- High School Diploma, GED, college experience preferred or equivalent work experience.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Ability to lead/facilitate meetings.
- Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
- Ability to work independently and as part of a team.
- Decisive and able to quickly make sound decisions.
- Professionalism and the ability to work well with different groups of people and different layers of leadership.
- Exceptional aptitude and flexibility towards serving and assisting others.
- Strong interpersonal, decision-making, organizational and conflict management skills.
- Focus on high quality and strong attention to detail.
- Advanced computer skills with O365 suite and reporting databases.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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