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Open nowFirst seen 2 days ago

Office Manager

Vetcelerator146 open roles

Where
Lawndale, California, United States
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Your applicationOpen nowOffice ManagerVetcelerator · Lawndale, California, United States

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  4. CV RocketApplied on Vetcelerator's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Office Manager Hawthorne Quality Pet Care (Lawndale, CA)

We are seeking a dedicated Office Manager to join our leadership team at Hawthorne Quality Pet Care, a privately owned veterinary practice committed to exceptional patient care and client satisfaction. This position is a cornerstone of our clinic's operations, ensuring compliance, managing staff, overseeing daily workflow, and supporting our mission to serve our community's pets and the people who love them.

This role requires a hands-on leader who understands every aspect of clinic operations, from client relations to compliance, and who thrives in an environment where no two days are the same.

Key Responsibilities

Leadership & Staff Management

  • Lead and mentor the clinic team in all daily tasks (morning, afternoon, evening), collaborating with the Operations Manager to refine workflows and position-related responsibilities.
  • Personally train staff rather than delegating to outside vendors, ensuring consistent quality and adherence to best practices.
  • Manage staff scheduling to minimize overtime, ensure proper meal breaks, and allow early departures during slow periods.
  • Build team morale, maintain updated SOPs and position binders, and create a positive, collaborative work environment.
  • Drive clinic initiatives such as marketing campaigns, promotions, and policy implementation.
  • Partner with the Doctor on purchasing decisions, process improvements, and new ideas.

Operations & Clinic Flow

  • Set measurable goals for clinic performance based on historical data and our mission/vision (e.g., appointment flow, dental frequency, average transaction value).
  • Design strategies to achieve these goals, such as improving service bundles or training assistants on client care plan presentations.
  • Monitor and maintain patient flow, stepping in when bottlenecks arise, whether in rooming clients or assisting directly with veterinary assistant duties.
  • Support the Doctor with accurate service quotes, especially for complex surgeries or extended hospitalizations.
  • Create and implement SOPs for team efficiency (e.g., pharmacy workflows, CSR client engagement training, EMR best practices).

Client Relations

  • Uphold our philosophy of working with clients to provide care they might not otherwise access, balancing compassion with financial responsibility.
  • Resolve client concerns when escalation beyond staff or the doctor is needed.
  • Manage financial discussions, including payment arrangements, CareCredit, ScratchPay, and delinquent accounts.
  • Maintain the facility's cleanliness and visual appeal for both clients and staff.

Human Resources

  • Collaborate with the HR Manager and the Doctor on hiring, performance evaluations, promotions, disciplinary actions, and terminations.
  • Mediate staff disputes and maintain a respectful, productive work environment.
  • Develop and enforce company policies regarding breaks, cell phone use, dress code, professional conduct, and task completion during slower times.

Qualifications

  • Passion for helping people and their pets.
  • Minimum 3 years of veterinary clinic experience.
  • Minimum 1 year of leadership or management experience.
  • Proficient in veterinary software (Shepherd preferred) and adaptable to new systems.
  • Highly organized, detail-oriented, and disciplined with strong time management skills.
  • Punctual, with an awareness of clinic flow and the ability to keep operations on track.
  • High school diploma or G.E.D. required; Associate's or Bachelor's degree preferred.
  • Strong soft skills: negotiation, emotional intelligence, patience, and problem-solving.

Position Details

  • Job Type: Full-time
  • Schedule: Clinic open SundayWednesday; Thursdays reserved for administrative duties. Must be available every Sunday (except scheduled PTO), non-negotiable.
  • Location: On-site, working from the CM office in the treatment area for daily team engagement (private office available for meetings).

Benefits

  • Employee discount
  • Supplemental insurance options
  • Uniform allowance
  • Paid time off
  • Bonus structure

If you are a motivated, detail-oriented leader ready to help guide our clinic to continued success, we'd love to meet you.

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