The posting
ABOUT VEG
In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.
We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.
VEG is a 2025 and 2026 certified Great Place to Work®.
THE JOB
VEG's Medical team sets the clinical standard for a national network of emergency hospitals. We have an ambitious strategy and a team of exceptional doctor leaders. We're looking for an exceptional project manager to turn that strategy into results.
As Manager, Medical Operations, you'll be the execution engine behind VEG's medical strategy. You'll drive the team's highest-impact initiatives from plan to launch, run the operating rhythm that keeps the whole portfolio moving, and work directly alongside the doctors leading the work. Your first major assignment will be to partner with clinical project owners on unique AI and clinical technology projects that advance some of VEG’s most important priorities for 2027.
This role is for a PM who wants ownership, not just coordination. You like hard, cross-functional problems, hold a high bar for clarity, and get energy from seeing your work land on the hospital floor.
WHAT YOU’LL DO
You'll bring the same discipline to a single initiative as you will to the Medical team's full portfolio.
- Plan and drive. Build project plans with clear owners, milestones, dependencies, and "done when" criteria.
- Set the rhythm. Design and run the meetings, pre-reads, and decision logs that keep work moving without constant escalation and ensure we meet project deliverable timelines. Own prep and follow-up for the Medical team's recurring leadership forums, including monthly business reviews.
- Govern decisions. Stand up working groups and decision bodies, define stage gates, and bring leadership clear go/no-go recommendations backed by data.
- Get ahead of risk. Track dependencies across Technology, Solutions & Insights, Legal, IT/Security, L&D, Field Operations, and external partners. Surface conflicts and blockers before they become delays.
- Run the operating system. Take the systems the Senior Director designs, including the OKR cycle, project tracker, weekly roll-up, and leadership readouts, and own them week to week as the single source of truth for where Medical stands. Over time, help shape how they evolve.
- Communicate to every audience. Tailor the message to the room, whether that's decision-oriented readouts for executive leadership, updates for cross-functional partners across VQ, or field-facing communications that drive adoption in our hospitals.
- Get the work seen. Run the Medical team's communications engine, including monthly Clinical Corner features, Myth Busters, the medical strategy roadshow, and the biannual State of VEG Medicine report. You'll partner with the doctor leaders who author the clinical content.
What you'll drive
AI and Clinical Technology (first assignment)
Your first major assignment will be to partner with clinical project owners on unique AI and clinical technology projects that advance some of VEG’s most important strategic priorities for 2027. These initiatives require strong coordination, thoughtful evaluation, and careful use of clinical experts’ time. You’ll:
- Own project plans and operating cadence across Medical, Technology, Legal, and Education teams
- Set meeting timelines, prep for read outs, and own driving next steps.
- Establish clear processes for clinical input, evaluation, and approval, with defined responsibilities and decision points
- Manage dependencies across technology, external partnerships, privacy, and security
- Protect clinical expert bandwidth by organizing work around focused input and timely decisions
- Prepare leadership to assess progress, resolve tradeoffs, and determine readiness for each next phase
You’ll partner with the Senior Director of Medicine, who owns the clinical vision.
WHAT YOU NEED
- 3+ years of program or project management, operations, or strategy experience; clinical, healthcare, or other regulated environments strongly preferred
- A track record of driving complex, cross-functional work to completion without formal authority
- Comfort with ambiguity in early-stage builds: phased plans, shifting scope, and multiple partners
- Clear, concise writing, from a governance deck to an executive readout to a field-facing post
- Data fluency: advanced Google Sheets and Slides; Tableau, SQL, or Snowflake a plus
- Good judgment about where operations ends and clinical expertise begins
- Bachelor's degree and alignment with VEG's mission and values
- A love of animals and the people who care for them
WHO YOU ARE
- Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
- Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
- Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
- Competitive Compensation Including base salary ($110,000 - 140,000 based on experience) + bonus + benefits. [For VP roles and above, we will also include "+ equity."]
- Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
- Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
- Unlimited PTO to use for vacation or sick days—however you need it!
- Generous employee referral program, so our awesome people can bring in more awesome people.
- And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
- Company laptop and a monthly cell phone reimbursement
BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ
Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.
DEI
At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.
