The posting
Job Summary
The Application Support Technician provides technical support for enterprise business applications across multiple manufacturing environments. This role focuses on system implementation, end-user training, hardware and software support, and collaboration with technology teams to ensure consistent and reliable application performance.
What Youll Do
- Serve as a subject matter expert for an enterprise software suite supporting manufacturing operations
- Implement, train, and maintain application systems for end users, including operators, supervisors, and management
- Ensure consistent deployment of corporate-standard software and associated hardware
- Travel for project work and system installations (approximately 50–75% domestically and internationally)
- Install and configure hardware and software, including barcode scanners and related systems
- Provide hands-on training and ongoing support to end users
- Collaborate with technology teams to troubleshoot issues and perform system upgrades at remote sites
- Build strong working relationships with plant management and quality teams to support manufacturing process tracking
- Demonstrate professionalism, strong communication, and troubleshooting skills in both software and hardware environments
What You Need to Have
- Bachelors degree in Information Technology or a related field or an Associates degree with 2+ years of relevant technical support experience
- Experience providing end-user training, preferably in a manufacturing environment
- Strong working knowledge of Microsoft Office, Windows operating systems, and basic PC hardware/software troubleshooting
- Ability to work independently, as part of a team, and across organizational levels
- Willingness and ability to travel 50–75% domestically and internationally
- Basic knowledge of ERP systems preferred
- Experience with handheld barcode scanners a plus
- Secondary language skills a plus



