The posting
Job Summary
The Healthcare Administrative Associate plays a vital role in maintaining front-office workflow to optimize the efficiency of the medical practice, clinic, and/or department. This position supports daily administrative operations, ensures accurate documentation and billing processes, and delivers excellent customer service to patients and visitors.
Key Responsibilities
- Greet, screen, and provide service to patients and visitors
- Process mail, fax, and other documents
- Maintain multi-line phone system/switchboard
- Schedule, register, and check patients in and out
- Maintain and update medical records
- Perform data management and maintain spreadsheets
- Run and maintain reports
- Perform charge entry and process billing documents
- Research and resolve billing-related issues
- Collect co-payments, deductibles, and other self-pay amounts at time of service
- Maintain cash box and receipt books
Qualifications
Education:
High school diploma or GED required
Experience:
None required
Licensure/Certification:
None required
Other Minimum Qualifications:
- Strong customer service orientation
- Excellent grammar, spelling, and punctuation skills
- Knowledge of medical terminology
- Familiarity with office procedures and equipment
- Proficiency in computer data entry and keyboarding
- Ability to use electronic medical record systems
- Strong organizational, communication, and interpersonal skills
- Proficiency in Microsoft Office applications (Word, Excel) preferred
- Ability to multitask effectively



