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Open nowFirst seen 2 days ago

IT Support

Vets Hired787 open roles

Where
Texas, United States, Remote
Work mode
Remote
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Your applicationOpen nowIT SupportVets Hired · Texas, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vets Hired's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Scope of WorkProvide remote troubleshooting and technical support services for families, students, and employees, ensuring seamless operation and integration of various technology platforms. This role encompasses support across Help Desk operations, Chromebook management, inventory oversight, technical assistance, Google Workspace, Student Information System (SIS) administration, Learning Management System (LMS) administration, and system integrations.

Essential Position Functions

  • Remotely configure new Chromebooks with educational features for student use.
  • Manage inventory control and licensing of Chromebooks.
  • Diagnose and repair software or equipment issues for Chromebooks, PCs, and Macs using remote communication methods (email, chat, text, phone).
  • Respond to technical inquiries from school staff, parents, and students, providing guidance or referral as necessary.
  • On-board and off-board employees in corporate systems to maintain data integrity.
  • Maintain records of support requests, inventory, and other activities for documentation and audit purposes.
  • Research vendors and provide recommendations for equipment repairs and supply needs.
  • Coordinate the return of Chromebooks by issuing return labels.
  • Support and manage data integrations between internal and external systems, including CRM, SIS, and LMS.
  • Utilize Excel formulas and automation to assist departments with repetitive tasks and complex data problems.
  • Provide ongoing training and support to school staff on various platforms (e.g., Gmail, Google Drive, Google Sheets, Google Docs, YouTube).
  • Develop and deliver training materials to maximize the capabilities of staff within the organization's technology framework.

Knowledge, Skills & Attributes

  • Proficiency in Excel, Google Workspace applications, and Admin Console.
  • Knowledge of current and legacy cloud-based operating systems and office software.
  • Competence in utilizing diagnostic tools and following predefined processes.
  • Attention to safety practices related to personal computer use.
  • Strong record-keeping and documentation skills.
  • Creative problem-solving abilities with a focus on providing excellent customer service.
  • Strong communication skills, both written and oral, with an emphasis on collaboration and teamwork.
  • Ability to work independently and as part of a team.
  • Familiarity with evolving online technologies that support a virtual work environment.

Education & Certification Requirements

  • A minimum of a high school diploma or equivalent.
  • Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair.
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One press. We do the rest.

  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vets Hired's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vets Hired's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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