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Open nowFirst seen 3 days ago

IT Support Specialist

Vets Hired787 open roles

Where
San Diego, California, United States
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Your applicationOpen nowIT Support SpecialistVets Hired · San Diego, California, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vets Hired's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

We are seeking a dedicated Level 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt resolution of hardware, software, and network issues within a Windows and VMware environment. Responsibilities include troubleshooting and resolving user issues virtually and in-person at multiple sites, managing service requests, and escalating complex problems to higher-level support. The technician will also assist in maintaining system performance, performing routine maintenance tasks, and documenting solutions. Strong communication skills, a customer-focused attitude, and basic knowledge of Windows OS, VMware, and networking principles are essential. Prior experience in a help desk role is preferred. Join us to help ensure seamless IT operations and exceptional user support.How you'll make an impact:

  • **User Support and Troubleshooting**: Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly and efficiently.
  • **Incident Management**: Log, track, and manage service requests and incidents using the help desk ticketing system, ensuring timely resolution and communication with users.
  • **Windows OS Support**: Assist users with issues related to Windows operating systems, including installation, configuration, and troubleshooting.
  • **VMware Support**: Provide basic support for VMware Horizon environment, including virtual machine setup, configuration, and troubleshooting.
  • **Network Connectivity**: Troubleshoot and resolve basic network connectivity issues, including wired and wireless connections.
  • **Documentation**: Maintain accurate and detailed documentation of support activities, solutions, and procedures to enhance knowledge sharing and future troubleshooting efforts.
  • **Customer Service**: Deliver exceptional customer service by maintaining a professional and empathetic attitude, ensuring user satisfaction and positive experiences.
  • **Escalation Management**: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring timely and effective resolution.
  • **Training and Development**: Continuously improve technical skills and knowledge through training, certifications, and staying updated with the latest industry trends and technologies.
  • **Projects**: Assist with managing and prioritize projects from the helpdesk eye to meet deadlines.
  • **Mobility**: We have multiple sites across San Diego, and need someone who is comfortable being mobile.

About you:

  • High school diploma
  • 1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training
  • Network+ preferred, but not required
  • Virtualization at a basic level preferred, but not required
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