The posting
Essential Duties and Responsibilities:
- Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable):Access administration and user onboarding. Issue resolution, patching, and performance monitoring. Reliability, backup, disaster recovery, and business continuity. Monitor system logs for unusual activity and escalate or make recommendations for resolution. Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
- Support user training activities.
- Adhere to Quality System Procedures and Change Control.
- Provide application end user support.
- Respond, resolve, or escalate reported incidents.
- Under management direction, may participate as SME for audits.
- Responsible for coordinating application needs from back-end platforms through user interface.
- Ensure stability, integration, and integrity of production systems.
- Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required.
- Participate in assessment of application security and identity management requirements, where applicable.
Education/ Experience
- Bachelor's degree required
- 5 + years of relevant work experience required



