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Open nowFirst seen 35 hours ago

Lead Care Navigator (Enhanced Care Management Program)

Vets Hired787 open roles

Where
San Diego, California, United States
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Your applicationOpen nowLead Care Navigator (Enhanced Care Management Program)Vets Hired · San Diego, California, United States

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 35 hours ago

The posting

Job Summary

The Lead Care Navigator provides outreach and comprehensive, whole-person care management for pregnant and postpartum individuals enrolled in Medicaid programs who have complex health-related social needs. This role delivers both telehealth and in-person support, focusing on care coordination, resource navigation, and long-term case management. The position is dedicated to reducing health disparities and improving birth outcomes for historically underserved communities, with a strong emphasis on pregnancy and postpartum support.

Key Responsibilities

Outreach, Enrollment, and Community Engagement

  • Conduct outreach and enroll eligible pregnant individuals and families into maternal health programs
  • Increase participants awareness of health issues, available services, and community resources
  • Build and maintain collaborative relationships with community partners and service providers
  • Participate in community events and outreach activities to increase program visibility
  • Share information, resources, and referrals to improve health outcomes within the community

Whole-Person Care Management

  • Verify program eligibility through insurance validation and health documentation
  • Conduct in-person, home, and telehealth visits to provide comprehensive client support
  • Provide education, emotional support, and stress-reduction strategies related to pregnancy, childbirth, breastfeeding, and postpartum care
  • Develop, implement, and regularly update individualized, person-centered care management plans
  • Conduct health screenings, assess risks, and support clients in making healthy lifestyle choices
  • Identify needs related to medical, behavioral health, social, and economic services
  • Coordinate referrals and follow up to ensure access to appropriate perinatal and support services
  • Maintain a professional, empathetic, and client-centered approach at all times
  • Ensure care plans are reviewed by a supervisor

Data Collection and Documentation

  • Collect and maintain accurate data on client strengths, needs, services, and outcomes
  • Enter case management data in a timely manner into designated systems
  • Perform regular data quality checks and corrections in collaboration with program leadership
  • Ensure confidentiality and compliance with privacy regulations
  • Monitor participant progress and outcomes in alignment with program objectives

Additional Responsibilities

  • Support community events, group activities, and health education sessions
  • Participate in organizational, project, and partner meetings and activities
  • Engage in continuing education and professional development, including training and certifications
  • Perform other related duties as assigned

Special Responsibilities

  • Availability to work occasional evenings and one Saturday per month
  • Ability to work additional hours during peak program periods
  • Regular travel within the service area to support clients and community activities
  • Commitment to fostering a culture of inclusion, learning, collaboration, and excellence

Qualifications

  • Undergraduate degree with at least two (2) years of professional experience in health, psychology, child development, social work, or a related field
  • Knowledge of womens health, including prenatal and postpartum care, mental health, and trauma-informed approaches
  • Experience in case management, care navigation, community health work, or related roles
  • Familiarity with public benefits and assistance programs
  • Experience providing childbirth education, doula support, lactation support, and/or care coordination preferred
  • Strong understanding of and respect for the cultural values and lived experiences of the communities served
  • Experience with community-based outreach and support services
  • Strong communication, interpersonal, and data management skills
  • Ability to work independently and collaboratively within a team
  • Comfort using video conferencing and digital documentation tools
  • Proficiency in basic computer applications, including word processing and spreadsheets
  • Access to a private and secure workspace for remote work
  • Fluency in English required; additional languages are a plus
  • Reliable transportation and ability to travel as required
  • Willingness to travel occasionally within the state and nationally
  • Demonstrated commitment to health equity, inclusion, and community-centered care
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