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Open nowFirst seen 3 days ago

Principal Analyst - Customer Supp System

Vets Hired787 open roles

Where
Augusta, Maine, United States
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Your applicationOpen nowPrincipal Analyst - Customer Supp SystemVets Hired · Augusta, Maine, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vets Hired's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Job Summary

This role provides research, analysis, and system configuration expertise to support billing and retail access operations. The position defines business requirements, develops technology-based solutions, and manages billing rate configuration within enterprise billing platforms. It also coordinates system enhancements through project planning, testing, implementation, and user training while serving as a key liaison between business teams and IT partners.

Key Responsibilities

  • Serve as subject matter expert in billing and retail access systems, rate configuration, and supporting technologies.
  • Develop and implement billing configuration models to support pricing, regulatory, and operational requirements.
  • Administer billing systems including security, configuration, maintenance, upgrades, reporting, and issue resolution.
  • Enter and manage billing rates within enterprise billing platforms.
  • Partner with business users, IT teams, and vendors to define requirements and resolve system needs.
  • Assess impacts of system enhancements on business operations and related applications.
  • Anticipate regulatory and business needs and drive process improvements and solution standards.
  • Translate business requirements into functional and technical design specifications.
  • Create and execute testing strategies including user acceptance testing.
  • Mentor team members and provide training to increase system expertise and productivity.
  • Identify risks and improvement opportunities in current processes and systems.
  • Promote customer-focused service in project delivery and system troubleshooting.
  • Support regulatory initiatives and represent the organization at industry events as needed.

Required Qualifications

  • Bachelors degree in Business, Computer Science, Mathematics, or a related analytical discipline (Masters degree preferred).
  • Minimum of 10 years of experience working with enterprise billing systems in a billing operations environment.
  • Strong experience with billing system administration, configuration, reporting, and analysis.
  • Proven ability to lead system enhancements, troubleshoot complex issues, and mentor junior team members.
  • Experience working across business teams, IT, and system vendors.
  • Knowledge of system development life cycle and project management methodologies.
  • Excellent communication and stakeholder engagement skills.

Core Competencies

  • Continuous improvement mindset
  • Initiative and adaptability to change
  • Results-driven execution
  • Customer-focused approach
  • Strong communication and collaboration skills
  • Leadership and mentoring capability
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