The posting
Job Summary
The Program Lead oversees all programmatic and staffing operations of an early care and education center, ensuring high-quality services for infants, toddlers, and/or school-age children. This role is responsible for program planning, implementation, assessment, and continuous improvement while maintaining a safe, healthy, and inclusive environment. The Program Lead serves as a classroom and program leader, providing coaching, mentoring, observation, and feedback to teaching staff to ensure consistent, high-quality programming. The role also supports center operations such as enrollment, attendance, staffing, purchasing, and community engagement. Program Leads spend approximately 33% of their time working directly in ratio, based on center needs.
Essential Job Functions
Program Quality
- Communicate program vision, mission, philosophy, and curriculum approaches to staff, families, schools, and community partners
- Ensure consistent and high-quality documentation practices, including observations, lesson plans, assessments, and reviews
- Support and mentor teaching staff in developing, implementing, and evaluating program action plans
- Collaborate with staff to create enriched, culturally responsive indoor and outdoor learning environments that meet industry standards
- Assess program quality, curriculum implementation, health and safety practices, and licensing compliance; implement continuous improvement strategies
- Lead and participate in quality rating and improvement systems for applicable programs
- Maintain knowledge of developmentally appropriate practices and relevant curriculum frameworks
- Use observations and assessment tools to support individualized child growth plans
- Support positive behavior approaches in partnership with families and staff
- Maintain classroom coverage in ratio as required
Managing, Coaching & Supporting Staff
- Manage and support a team of teaching staff based on center size and enrollment
- Provide ongoing coaching, mentoring, and performance feedback
- Conduct timely performance evaluations and professional check-ins
- Facilitate effective team meetings that promote collaboration and accountability
- Observe classroom practices and provide immediate, constructive feedback
- Provide on-site modeling and mentoring to support curriculum and instructional quality
- Support onboarding, orientation, and retention of new staff
- Develop professional growth plans and align individual and team goals with organizational priorities
- Address performance concerns through corrective action plans when needed
Leadership
- Commit to continuous professional growth in leadership, curriculum, and child development
- Participate in and lead professional development initiatives and share best practices
- Act as a change leader to support organizational improvements and initiatives
- Foster team engagement, morale, and a positive workplace culture
- Mentor staff for future leadership opportunities
- Support recruitment efforts through strong relationships with families, schools, and community partners
Family & Community Partnerships
- Build authentic, culturally responsive relationships with children, families, and community partners
- Support family engagement opportunities and advisory participation
- Serve as a representative in school and community activities
- Assess community needs and adjust programming to better serve families
- Maintain open, two-way communication with families regarding child development and program activities
- Provide parent education and connect families to community resources
- Participate in advocacy efforts supporting children and families
Compliance
- Ensure compliance with all applicable policies, procedures, licensing regulations, and funding requirements
- Maintain required staff-to-child ratios and health and safety standards
- Protect organizational assets and resources
Business Management
- Forecast staffing needs and support hiring and onboarding efforts
- Support staff scheduling, purchasing, and operational planning
- Maintain enrollment and attendance goals
- Identify opportunities to improve program performance, enrollment, and operational efficiency
- Support budget oversight and purchasing guidelines
Education & Experience
Education
- High School Diploma or GED with required early childhood education units, or
- Associate or Bachelors degree with required ECE/CD, administration, and adult supervision units
- Site Supervisor Permit preferred or willingness to obtain upon hire
- Ongoing professional development required
Experience
- 2–3 years of experience in an early childhood education or child development setting
- Minimum of 1 year of experience mentoring, coaching, or supervising adults
Other Qualifications
- Ability to complete required orientation and mandated training
- Ability to meet background clearance and health screening requirements
- Strong understanding of child development, cultural responsiveness, and inclusive practices
- Excellent interpersonal, communication, and leadership skills
- Strong initiative, motivation, and strategic thinking abilities
- Ability to coach, mentor, and manage staff effectively
- Strong organizational, budgeting, and planning skills
- Commitment to high-quality program implementation and continuous improvement
- Bilingual or multilingual skills preferred



