Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 6 days ago

Future Cruise Consultant for MSC Cruises with Mandarin and Japanese language

vgroup351 open roles

Pay
$2,275 – $3,175 a month
Where
London, United Kingdom
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFuture Cruise Consultant for MSC Cruises with Mandarin and Japanese languagevgroup · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on vgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. vgroup postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

vgroup median: 2 days open

The posting

  • Overall responsible for generating and securing future cruise sales and the onboard management of the loyalty club. The FCC is a high energy, multi-tasking individual who possesses a positive, "can do" attitude, good business sense and must be able to perform well in highly pressurized environments.
  • As the onboard ambassador for the MSC Voyagers Club loyalty program, the FCC plays an instrumental role in servicing the program needs of our most loyal guests whilst continuously striving to exceed hospitality industry standards and ensuring Total Guest Satisfaction.

Key Responsibilities

  • Actively works from an entrepreneurial perspective and displays a business ownership mentality when developing plans and implementing ideas to increase revenue and achieve financial targets
  • Actively seeks out potential future Guests in order to determine which itinerary, vessel, stateroom, experience, category, travel dates, and financial consideration are required for their booking.
  • Promotes and sells future cruises to achieve weekly and monthly revenue targets (sales objectives) by initiating conversations, acting on leads and/or prospects.
  • Manages all new bookings, coordinating all actions with the Future Cruise department and the local country contact center. Prints Guest confirmation and collects deposit payments.
  • Works collaboratively with other ship’s department, supporting and encouraging initiatives to increase revenue generating opportunities by using cross-selling strategies.
  • Promotes and collects the subscriptions to the MSC Voyagers Club loyalty program.
  • Provides reports (tracking activity) to the Corporate Team and Onboard Revenue Director / Hotel Director of his/her ship
  • Services the MSC Voyagers Club program throughout the cruise. Serves as the vessel’s key contact person for member’s inquiries. And updates membership enrollment and amendments in the computer system. Updates and maintains the Future Cruise and Voyagers Club section of the Daily Program. Keeps reception area well maintained and inviting to the members and guests.
  • Maintains inventory of brochures and other collateral material that promotes our brand destinations.
  • Maintains inventory of MSC Voyagers Club complimentary gifts.
  • Serves as host at parties and socializes with members at the MSC Voyagers Club Events.
  • Assess challenging situations and make appropriate decisions on when and how to resolve them, continually striving to improve passenger satisfaction scores.
  • Reviews the MSC Voyagers Club report prior to each voyage to determine the number of members sailing and distributes information to various department personnel such as, but not limited to, Chief Housekeeper, Concierge, Guest Relations Desk, etc
  • Coordinates with Hotel Director/Onboard Revenue Director to ensure other departments and their employees are trained and up to date on the program.
  • Participates in frequent strategic planning sessions with Manager Onboard Sales to develop a plan for promoting specific cruise advertisements in various media and retail outlets that may be available throughout the vessel.
  • Participates in planning and training session with the Onboard Customer Activation Manager, as required.

Skills, Knowledge and Expertise

  • Previous sales experience with proven track record of positive sales performance preferred.
  • Previous experience within the leisure / cruise industry preferred
  • One to two years’ experience in reservations systems knowledge and a customer service related position with knowledge of customer service techniques
  • One to two years’ experience in a sales driven role with customer care aspects;
  • A Chinese candidate with strong Japanese language skills, or
  • A Japanese candidate with strong Chinese language skills.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against vgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on vgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    vgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.