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Open nowPosted 34 hours ago

Director of Strategy and Operations

Via169 open roles

Where
Montgomery, AL
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Your applicationOpen nowDirector of Strategy and OperationsVia · Montgomery, AL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Via's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Via postings stay open a median of 34 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 34 hours ago

Via median: 34 days open

The posting

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Director of Strategy and Operations you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

  • Manage the on-site daily operations of Via’s service in Montgomery
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via’s external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

  • Experienced operations manager, with a minimum of 6+ years of experience
  • You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • You are a savvy and tactful communicator: you intuitively find the right tone in every situation
  • You desire to foster a culture deeply committed to providing a world class customer service experience
  • You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
  • You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
  • You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
  • You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
  • You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
  • Experience working in transit a plus
  • Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Base salary range: $110,000-$160,000 / year + Attractive RSU package
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.

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    The review screen in CV Rocket: how each CV was read, round by round.

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