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Open nowPosted 143 days ago

Dansktalende Customer Support Specialist — FinTech

viabill4 open roles

Where
Copenhagen
Work mode
On site
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Your applicationOpen nowDansktalende Customer Support Specialist — FinTechviabill · Copenhagen

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on viabill's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 143 days ago

The posting

ViaBill er Danmarks førende Buy Now, Pay Later-udbyder, og vi vokser hurtigt. Derfor søger vi en Customer Support Specialist, der kan sikre, at vores danske kunder får en hurtig, klar og menneskelig oplevelse — uanset om det handler om et simpelt spørgsmål om betaling eller en mere kompleks sag.

Dine opgaver

  • Hjælpe kunder med spørgsmål relateret til betalinger, ordrer og konti
  • Løse sager på en klar, venlig og løsningsorienteret måde
  • Følge interne procedurer og retningslinjer, herunder compliance-relaterede tjek
  • Registrere og dokumentere sager præcist i vores supportsystem
  • Identificere tilbagevendende problemer og dele indsigter med teamet
  • Samarbejde tæt med kolleger på tværs af Customer Support og Operations

Det forventer vi af dig

  • Dansk på modersmålsniveau, både skriftligt og mundtligt
  • Erfaring fra kundeservice, bank eller e-handel
  • Engelsk på professionelt niveau (B2/C1) til intern kommunikation
  • Tryghed ved at jonglere med flere systemer på samme tid
  • Et roligt og løsningsorienteret mindset — særligt når en kunde er frustreret
  • Kendskab til Dixa/Zendesk
  • Berøring med FinTech, betalinger eller forbrugerkredit

Hvad vi tilbyder

Interesseret i at blive en del af vores rejse?

Send venligst dit CV.

ViaBill er en arbejdsplads for alle. Vi byder ansøgere fra alle baggrunde velkommen og tilpasser gerne rekrutteringsprocessen, hvis du har brug for det — sig endelig til.

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  1. A CV for this posting

    Written against viabill's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on viabill's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    viabill's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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