Customer Account Specialist

About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof titles and bricks, stronger and more decorative glass, and echo-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employe 4,500 individuals. Our shared culture is rooted strongly in our four core values that focus on winning with customers, striving for excellence, championing people, and doing the right thing.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 Billion under management and are based in New York with an office in Shanghai.

For more information, please visit www.vibrantz.com and www.american-securities.com

Location

Quincy, IL

Total Rewards

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

$18.08 - $22.60

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

Role Overview

The Customer Account Specialist manages assigned customer accounts and supports the complete order lifecycle to ensure accurate, timely, and efficient order fulfillment. This role serves as a primary customer contact, building strong relationships through proactive communication, responsive issue resolution, and consistent service. The position coordinates closely with Sales, Production, Operations, Planning, Supply Chain, Shipping, Logistics, Finance, and Quality to meet customer requirements and resolve order-related challenges. Success in this role requires strong customer focus, organization, initiative, and the ability to manage multiple priorities while maintaining accuracy and accountability.

Key Responsibilities

• Manage assigned customer relationships by serving as a primary point of contact, responding to inquiries, communicating proactively, and providing timely solutions to customer needs and concerns.
• Manage the complete customer order lifecycle within ERP systems, including accurate order entry, pricing, quantities, shipping instructions, delivery requirements, account information, and supporting documentation.
• Monitor order fulfillment, product availability, production schedules, shipments, and delivery status while coordinating cross-functionally to ensure timely execution and keep customers and internal stakeholders informed.
• Investigate and resolve issues involving orders, shipments, invoices, returns, product availability, and deliveries, including processing return authorizations, credits, and replacement orders and escalating complex concerns when necessary.
• Maintain accurate account and activity records, generate reports, track performance metrics, and identify opportunities to improve customer service processes, operational efficiency, and the overall customer experience.

Required Qualifications

• Experience: Minimum of 2–3 years of experience in customer service, customer account management, order management, logistics coordination, or a related role.
• Experience using ERP systems for order processing and customer account management, with strong proficiency in Microsoft Office applications.
• Strong verbal communication and customer service skills with a professional, customer-focused approach.
• Strong organizational and time-management skills with the ability to follow written instructions, manage priorities, and meet deadlines accurately.
• Demonstrated initiative, problem-solving ability, and ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Associate degree in Business Administration, Supply Chain, Customer Service, or a related field, or a relevant combination of education and experience.
• Experience in a manufacturing, chemical, industrial, or distribution environment.
• Experience with IFS and Qualtrax.

Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our www.vibrantz.com site to explain the type of information we collect and inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that pocky carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to our Privacy Policy on www.vibrantz.com).

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, cree, national origin or ancestry, ethnicity, sex gender, age physical or mental disability, genetic information, sexual orientation, or any other characteristics protected under applicable federal, state or local law.