The posting
Job Summary
The Table Games Supervisor II will supervise an assigned group of table games that includes observing and evaluating the performance of the dealers and training dealers on job expectations. Monitors the activity on the games and enforces compliance with policies/procedures and gaming regulations while ensuring the integrity of the games and evaluating guests’ play through the established rating system and tracks the win/loss performance of the games.
Job Description
CORE SCOPE OF POSITION
- Monitors dealers’ game operations by ensuring correct payouts, Title 31 compliance, that guest expectations are met, that games are opened and closed correctly, and that fills and credits are performed with accuracy.
- Maintains accurate rating of guests’ play to provide useful data for effective and profitable marketing decisions.
- Proactively monitors and coaches dealers on game pace.
- Provides recommendations on table limits and manages card counters.
- Keeps Table Games Shift Manager informed of all relevant and pertinent information regarding the gaming activity in assigned area.
- Monitors and reviews job performance and provides timely feedback designed to continuously improve individual and team performance including writing and delivering of formal corrective action.
- Prioritizes and assigns job tasks, sets clear objectives and expectations for dealer, and efficiently to ensure all work is performed and completed on time.
- Quickly and effectively deals with inappropriate behavior or individual issues affecting the team.
- Communicates in written form utilizing proper spelling, grammar and punctuation to present a clear and professional message in all communications.
- Steps in to assist with front-line duties when necessary.
- Assists with training of Table Games team members on the expectations and responsibilities of their positions.
- Quickly and efficiently responds to dealer notification of a player’s club request; promotes the player’s club card to guests who do not have a card or who are not using their card.
- Resolves guest disputes in a reasonable, professional, and equitable manner.
- Escalates to Table Games Management if resolution cannot be reached.
- Performs hourly headcount and manages call outs.
- Proactively issues comps to guests when appropriate.
- Processes jackpots and issues tax documents according to IRS regulations.
- Maintains all required and necessary reports and logs with complete and accurate information.
- Conducts pass down of relevant and critical information to relief team member before going on breaks or at the end of shift.
- Reads and responds to emails on a daily basis.
- Maintains knowledge of and effectively promotes company services, guest promotions, and players’ club program. Accountable for direct team’s knowledge of these as well.
- Maintains a clean, safe and hazard free environment.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Performs other duties as assigned.
• California Responsible Beverage Service Training required upon hire.
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.
