The posting
# Desired Candidate Profile
- 12+ years of experience in desktop support, IT infrastructure support, and end-user computing.
- Strong experience supporting corporate users and enterprise IT environments.
- Hands-on experience with Windows endpoint management and SCCM.
- Experience supporting Microsoft 365, Active Directory, and enterprise authentication.
- Experience in onsite and remote technical support.
- Exposure to retail technology, POS systems, and multi-site IT operations.
- Experience managing IT assets, hardware deployments, and equipment lifecycle activities.
- Strong troubleshooting, incident management, and escalation-handling skills.
- Excellent customer service, communication, and coordination capabilities.
#Required Technical Skills
- Windows 10/11, Windows Server
- Microsoft 365, Outlook, Teams, and OneDrive.
- Microsoft SCCM / Endpoint Configuration Manager.
- Windows imaging, application deployment, and patch management.
- Active Directory and user account administration.
- ServiceNow, BM Remedy, ITSM
- LAN/Wi-Fi, TCP/IP, DHCP, DNS, switches, and access points.
- VMware / vSphere infrastructure support.
- PowerShell scripting and automation.
- POS systems, receipt printers, and retail IT infrastructure.
- Microsoft Teams Rooms and meeting-room AV support.
- MFA, Windows Hello, endpoint security, and Zscaler.
- IT asset management, vendor coordination, and hardware lifecycle management.
#Preferred Certifications & Training
- Microsoft SCCM / Endpoint Configuration Manager Training.
- VMware vSphere ESXi and vCenter Administration.
- Microsoft Windows and infrastructure administration training.



