The posting
The Gig:
You’re a self-motivated detective and serial problem solver, who delivers top-level service with every interaction and an undeniable talent for getting things done. This position is critical for helping us support the international sales function and remove blockers from the operation to clear the path for optimal growth in the respective markets.
As an International Sales Operations you will work closely with International Sales leadership, interdepartmental contacts and our First Mates in multiple markets to service queries, identify roadblocks and proactively resolve issues in a timely manner. You will have your finger on the pulse of the latest business updates and be a vital source of information and support to multiple stakeholders. This role is critical in running a smooth sales operation and for clearing the path for future growth.
In charge of the International Trade Support Team, you’re responsible for co-ordinating the workload across three trade-facing inboxes that service ten territories and are constantly flexing to meet volume of enquiries as well as hit KPIs on service levels and standards. You and your team are also one of the first points of contact for a new agency wishing to join forces with us and you will supervise their onboarding by pulling on various levers to make our systems integrate with theirs. Their agents will be off to a flying start with your systems guidance!
This is a varied role that can be very reactive. Juggling requests with varying degrees of complexity and urgency is the norm. Each conversation supports driving trade momentum and trust in our respective markets. Working with First Mates and agency contacts you are front and center in strengthening our relationships with our key national accounts (Red Hot Accounts), plus nurturing increased business from upcoming partners.
This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.
This position supports our corporate office in Plantation, FL as well as multiple countries across Latin America. Candidates must be flexible with working hours to accommodate collaboration across these time zones.
What You'll Be Up To:
- Report into the Vice President, International Sales and maintain open communication on activity and updates
- Manage the International Trade Support Team and co-ordinate their daily activity, pivoting where needed based on activity levels
- Oversee the management of the trade-facing inboxes
- Accountable for achieving team KPIs and maintaining service standards on email replies
- In-depth knowledge of our internal systems including Seaware and Salesforce to be better placed to offer suggestions for improvements to benefit the Sales Operation
- Identify issues that arise based on First Mate feedback and execute the most effective solution as fast as possible to clear the path
- Support international events & Red Hot Account strategy and open doors of opportunity thanks to your systems knowledge. Advise on how best to execute strategic campaigns within the bounds of system capabilities
- Responsible for attending business change meetings and represent International Sales and our business priorities.
- Represent the team during PI Prioritization to ensure our development requests are approved and executed
- Report back to sales management and the wider time any relevant points of interest
- Oversee the tour operator invoicing process in conjunction with the Cash Ops Team and Accounts Receivable
- Support new agency registrations, Seacademy queries and the submission of supplier invoices and conduct systems training alongside the Sales Team
- Maintain and nurture strong relationships with Red Hot Accounts and Key Accounts
- Contribute to an all-star sales crew that is the envy of the industry and a place that people absolutely, positively, desperately want to work
- Establish warm and friendly relations with those partners so that we will be a brand of choice for them Think creatively and with heart about the best way to reach and support your partners, even if it’s never been done before
- Understand key business drivers and be able solve complex challenges through provocative thinking
- Always be interested in the success of your colleagues, share proven strategies and tactics that help everyone win.
- Establish and maintain excellent working relationships across the rest of the business too
- Help clear obstacles for our partners and work to help solve them creatively.
- Serve as a liaison between assigned accounts and key corporate departments, including Sales Planning, Call Center, Finance, and Accounting, ensuring seamless communication and alignment.
Superpowers Required:
- Bachelor’s Degree or equivalent (7+ years experience) required
- Minimum 5 years in travel or hospitality sales; cruise industry preferred
- Working knowledge of travel industry consortia, HOST, and franchise accounts
- Proven experience growing business from large accounts across a variety of models
- Fully bilingual in English and Spanish, with strong written and verbal communication skills in both languages.
- Demonstrated robust presentation skills, with the ability to confidently deliver compelling presentations to partners and stakeholders.
- Knowledge of the cruise market and its sales strategies across a variety of segments
- An appreciation for how paramount customer and partner experiences are for Virgin to be successful
- Ability and willingness to travel approximately 20–30% as required to support partners and business needs.
- A proven performance track record of personal and team sales results
- Strong analytical skills
- An ability to think outside of industry norms
- A passion to deliver on future results
- Creativity and a desire to change things for the better
- An energy that lights us up
- A sense of unbridled optimism
What Matters to Us:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.
Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.
