The posting
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This role is a key member of the Global Card Program Administration team providing day-to-day operational, analytical, and administrative support across the North America card programs. The Candidate will help ensure consistent, compliant, and customer-focused card program operations, partnering closely with the Card Administrators, regional finance teams, and global stakeholders to resolve issues, support process improvements, and maintain strong controls aligned with Global Travel & Expense (T&E) policies.
What You’ll Do:
- Provide support to Card Program Administrators including the management of corporate and purchasing card program administration activities across North America, including card issuance, renewals, profile changes, cancellations, monthly issuer statement reconciliation, monitoring of outstanding expenses, and cardholder support (e.g., credit limit changes, policy interpretation, and exception/declined transaction processing).
- Support with managing regional email inbox to track employee inquiries related to Corporate Card and Purchasing card activities
- Provide support to both regions with reviewing of weekly employee aging report, including collections from employees and posting reimbursement payments
- Provide support for Visa’s T&E system, including resolution of technical inquiries, performing testing for system changes and enhancements
- Interact with cardholders and other finance groups, including Global Sourcing, Accounts Payable, Data Maintenance, IT, People Team, Compliance, product teams and global team card administrators, to support questions related to corporate and purchasing card transactions
- Provide knowledge of Visa policies and procedures, supporting cardholders and general employee questions based on Travel and Entertainment related items or Purchasing Card related items, including leading training sessions on general T&E Policy and Concur functionality
- Participate in global card program meetings to provide and implement process improvements
- Support global T&E audit process by researching expense report items that are flagged for review, including follow-up with employees and their managers to assess validity of the transaction
- Cross-Regional support - providing back up and assistance to Team members during planned vacation and when additional support is required
- Support regional tasks associated with mergers and acquisitions, including integration into Concur, issuing new cards, and providing training support
Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Experience working directly with high volume Corporate Card and Purchasing card programs
- Experience working with all levels of the organization with proven ability to interface and communicate well with all leadership levels
- Proven experience working in a fast-paced environment with constantly changing priorities
- Team player with a strong client service orientation
- Proven ability to take initiative and exercise sound business judgment
- Proficient in SAP Concur Expense, GIFS Oracle
- Proficient in MS Office (Word, Excel, and PowerPoint)
- Excellent customer service skills, strong organizational, interpersonal, verbal and written communication ability
- Able to multi-task, learn, problem-solve, prioritize, set and attain goals, hold others accountable and work independently
- Solid business management and handling of confidential information
Location
- This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. This role is based in Austin, TX, with an on-site presence required three days per week (Tuesday–Thursday).
Information for US Applicants
For roles located in the US, the estimated salary range for this position is $47,600.00 to $ 71,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
