The posting
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Overview:
Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.
All associated capabilities and services will report into one of the functions in VAS, such as Acceptance Solutions, Issuing Solutions or Risk. These functions together are accountable for both sales and technical enablement of VAS products towards all types of clients such as banks, financial institutions, platformers, merchants, wallet providers, etc. The team coordinates across various business functions in Japan such as Client Relationship Management and Client Services, as well as our global offices, to support the business growth of our clients.
What a Product Manager does at Visa: Reporting directly to a Director in Value-Added Services Japan, with a dotted reporting line to the regional Acceptance Solutions team in Singapore, this role combines product management with technical client consulting. The role is responsible for shaping, maintaining, and improving Visa Acceptance Solutions products and technology in Japan, with hands-on ownership of assigned products and initiatives. Unlike a sales engineering role, this position is less focused on selling solutions and more focused on translating market and client needs into product direction, requirements, enhancements and delivery priorities.
A key part of this role is assessing client enhancement and product intake requests, determining how they align with client needs and Visa capabilities, define requirements, facilitate feature or product development via our global teams, manage dependencies and expectations, and support the go-to-market of new Visa products and capabilities.
The role includes direct client engagement as a technical consultant and trusted product specialist. You will help clients understand how Visa technology can address their business needs, advise on potential adaptations or enhancements, and bring market feedback into product planning. You will also help internal teams understand Visa products from a technology perspective. Success requires strong product judgment, comfort with API-based SaaS solutions, clear bilingual communication, and the ability to navigate complex global organizations while remaining accountable for outcomes in Japan.
Key responsibilities of the role include:
- Own assigned Acceptance Solutions products and initiatives in Japan, from market needs and product intake through launch and ongoing improvement.
- Assess and prioritize enhancement, customization, and product intake requests based on client value, strategic fit, feasibility, risk, and roadmap impact.
- Translate client and market needs into clear product requirements, use cases, success criteria, and recommendations for local, regional, and global teams.
- Serve as a technical product specialist and trusted consultant for clients and internal stakeholders, including sales, implementation, and client services.
- Facilitate product and feature development by coordinating decisions, dependencies, expectations, and risks across business and technology stakeholders.
- Support go-to-market planning and product readiness for new products and capabilities, including internal enablement, client materials, and launch coordination.
- Test the API of new Visa products and product features developed by our global teams before instructing about them to the client.
Why this is important to Visa: As a business whose success and growth is largely driven by how well our solutions deliver results for our clients, the Product Manager is needed to ensure Visa technology is deployed to solve client problems in the right way and maximize value for both our clients and Visa together.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Key Competencies:
- Strong product management judgment, with the ability to balance client value, commercial priorities, technical feasibility, risk, and long-term product strategy.
- Expert level technical literacy and technical consulting capability with a client-first mindset and the ability to identify underlying business needs and recommend practical uses of Visa technology.
- Ability to structure ambiguous enhancement requests into clear requirements, options, decisions, and measurable outcomes.
- Ability to manage expectations and influence decisions across local, regional, and global product, technology, sales, implementations, and client services teams.
- Curiosity about payment technology, digital commerce, SaaS, APIs, and market developments, with a commitment to continuous learning.
Qualifications:
- Minimum 8 years of experience in product management, technical product management, IT consulting, systems integration, or a related field, with increasing levels of responsibility.
- Demonstrated experience managing technology products, capabilities, enhancement requests, or product roadmaps in a complex global environment.
- Strong literacy in system specifications, solution architecture, and API-based SaaS products.
- General understanding of software development concepts and languages with the ability to run API tests at minimum.
- Fluent in both Japanese and English.
- Excellent verbal and written communications, interpersonal skills.
- Understanding payment processing infrastructure is a plus.
- Bachelor’s degree or equivalent.
Personal Characteristics:
- Very client focused.
- Excellent bilingual communication skills, both verbal and written.
- Excellent team-work skills.
- Ability to create rapport with clients to become their trusted subject matter expert (SME).
- Curious, with a drive to continuously learn independently.
- Disciplined to enable consistent delivery of results while managing unexpected demands.
- Trustworthy and possesses the highest standards of ethical conduct and integrity.
- Genuinely cares for and is inclusive of people, supports people’s wellbeing.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
