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Open nowPosted 2 days ago

Customer Service Representative

Vision Group AG4 open roles

Where
Kehl
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Your applicationOpen nowCustomer Service RepresentativeVision Group AG · Kehl

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vision Group AG's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 2 days ago

The posting

Job description

Since LentillesMoinsChères joined Vision Group, we have continued to expand across Europe. To support this growth, we are creating a role for an E-commerce Customer Service Representative, specializing in customer relations relating to contact lenses.

Your role: to provide every customer with a straightforward, reliable and personalized experience, from their initial enquiry right through to after-sales support. You will join a multicultural team,where mutual support, responsiveness and a focus on finding solutions make all the difference.

Your mission

  • Respond to customer enquiries by telephone and email, using our CRM tools.
  • Help customers with order tracking, deliveries, returns and refunds.
  • Identify and analyze issues, find appropriate solutions, and provide personalized support through to resolution.
  • Use a range of ERP and CRM tools to ensure that information remains accurate and consistent.
  • Build your knowledge of Vision Group’s brands and procedures and contribute to the continuous improvement of our service.
  • Help strengthen customer satisfaction and loyalty by working collaboratively and supporting your colleagues.

Your profile

  • Respond to customer enquiries by telephone and email, using our CRM tools.
  • Help customers with order tracking, deliveries, returns and refunds.
  • Identify and analyze issues, find appropriate solutions, and provide personalized support through to resolution.
  • Use a range of ERP and CRM tools to ensure that information remains accurate and consistent.
  • Build your knowledge of Vision Group’s brands and procedures and contribute to the continuous improvement of our service.
  • Help strengthen customer satisfaction and loyalty by working collaboratively and supporting your colleagues.

We offer you

  • A full-time permanent contract under German law, based at Central Optics in Kehl (39 hours per week). The site is accessible by car, bicycle or bus.
  • Working hours are Monday to Friday between 8 am and 5 pm. Shifts up to 7 pm, in a maximum of two shifts of 8 hours per day, and Saturday on-call duty may be arranged on a rota basis.
  • A salary commensurate with your profile and experience.
  • A French-speaking, English-speaking and multicultural environment, with cross-border status.

additional info

Please note: you must be legally authorized to work in Germany.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vision Group AG's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vision Group AG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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