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Open nowPosted 492 days ago

Technical Support Engineer - Electronics / Electrical

Vision Mechatronics Private Limited75 open roles

Where
Thane, Maharashtra, India
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Your applicationOpen nowTechnical Support Engineer - Electronics / ElectricalVision Mechatronics Private Limited · Thane, Maharashtra, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vision Mechatronics Private Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 492 days ago

The posting

Job Title: Technical Customer Support Engineer Location: Khopat, Thane, 400601 Reports To: General Manager Experience: Customer support: 0 -1 year Work Location: In person Job Summary: Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience. Key Responsibilities ● Customer Interaction: Act as the primary customer contact, delivering exceptional service. ● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. ● Product Knowledge: Stay updated on company products, services, and trends. ● Customer Experience Improvement: Identify and recommend improvements for customer experience. ● Technical Support: Assist with product setup, troubleshooting, orders, and returns. ● Database Management: Maintain accurate customer records in the database. ● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. ● Reporting: Generate reports on customer satisfaction and improvements. ● Training: Train new customer service representatives if needed. ● Team Collaboration: Participate in team meetings and improvement initiatives. Qualifications & Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem-solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications ● Industry Experience: Industry-related customer service experience. ● Software Knowledge: Knowledge of ticketing systems. ● Language Skills: Bilingual abilities are a plus. Benefits ● Compensation: Competitive salary and performance incentives. ● Health Benefits: Health insurance. ● Leave Policy: Paid time off and holidays. ● Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment. Apply now if you are passionate about customer satisfaction! Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement , Health insurance Supplemental Pay: Performance bonus Schedule: Day shift Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid time off Shift:Day shift Language: English (Preferred) Work Location: In person Requirements Qualifications & Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem-solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications ● Industry Experience: Industry-related customer service experience. ● Software Knowledge: Knowledge of ticketing systems. ● Language Skills: Bilingual abilities are a plus. Benefits Benefits ● Compensation: Competitive salary and performance incentives. ● Health Benefits: Health insurance. ● Leave Policy: Paid time off and holidays. ● Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment.

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