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Open nowFirst seen 11 days ago

Client Care Coordinator

Visiting Angels Columbus West9 open roles

Where
Columbus, OH
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Your applicationOpen nowClient Care CoordinatorVisiting Angels Columbus West · Columbus, OH
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 11 days ago

The posting

Want to make a difference every day? Like to solve puzzles? Have excellent Customer service abilities?

Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator! We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to "fit" and change schedules together as needed.

  • Schedule caregivers to meet client scheduling and care needs
  • Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction
  • Counsel caregivers to meet client and company expectations
  • Recognize and reward good job performance and promote caregiver recognition
  • Maintain detailed documentation on all scheduling changes and corrections
  • Develop and maintain positive relationships with clients, their families, and caregivers
  • On call responsibilities

We Offer:

  • Life /work balance
  • Excellent pay with bonuses
  • Health and Wellness Insurance
  • Paid time off
  • 401K
  • Free AAA membership with roadside assistance after 90 days
  • M- F work schedule
  • Supportive fun work environment
  • Experienced, tenured co workers

To be considered:

  • Prior experience scheduling multiple employees and clients (Home Care scheduling preferred)
  • Ability to listen and communicate clearly fluently and diplomatically
  • Route Efficiency
  • Creative thinking
  • Ability to do caregiver phone screening
  • Willing to do On Call
  • Able to remain flexible, resilient, calm and maintain a sense of humor in all situations
  • Work independently and proactively with minimum direction or supervision
  • Proficient with Microsoft Office, scheduling systems and other healthcare industry related software
  • Pass a thorough background screening and have excellent employment references
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