Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 hours ago

Lead Care Access Navigator- Bilingual Spanish/English

Vitra Health33 open roles

Where
boston, Massachusetts, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead Care Access Navigator- Bilingual Spanish/EnglishVitra Health · boston, Massachusetts, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vitra Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 13 hours ago

The posting

The Lead Senior Care Access Navigator is a brand ambassador responsible for stewarding clients through the intake process for long-term support services. This relationship-based role supports Vitra Health's commitment to excellent healthcare delivery and growth goals. The members of this team employ a strategic approach to ensure families are onboard quickly and compliantly, and the workflow reflects the daily needs of our clients.

Essential Functions:

• Strong ability to take initiative and confidently directs client interactions.

• Directly manage, coach, and develop a team of Senior Care Access Navigator’s (SCANs) to achieve regional growth goals.

• Set clear performance expectations and accountability standards, ensuring a high-performing, results-driven team culture.

• Collaborate cross-functionally with Care Access, Health Care Delivery, and Marketing teams to ensure a seamless intake process and optimal client experience.

• Implement and monitor client retention strategies, leveraging KPIs and CRM data to improve engagement outcomes.

• Foster a team culture rooted in excellence, service, and empathy.

• Partner with the Senior Director of Business Development to design and implement scalable growth strategies across assigned territories.

• Strong understanding of Vitra Health program offerings, competitive advantages, and operational workflows

• Measure effectiveness of the SCAN team and adjust strategies based on data-driven insights.

• Maintain professional communication with prospective clients through various channels, including phone, email, text, and mailing, at appropriate intervals and with consistency.

• Identify credential qualified caregivers for Family Care programs.

• Educating families on program policies and regulations.

• Collect and confirm relevant consumer and caregiver information.

• Support all steps of the intake process as needed, including leveraging regional resources to support consumer experience.

• Skilled problem solver in the name of consumer satisfaction.

• Maintain the highest standard of confidentiality for all protected health information.

• Foster culture of customer service and commitment to quality care.

• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.

• Show genuine interest and compassion and commitment to the diversity of our clients and team members.

• Other duties as assigned.

Education, Experience, and Licensure Requirements:

• Second language strongly preferred.

• Bachelor's degree is strongly preferred.

• 2+ years prior experience with sales, relationship management, or client enrollment preferred.

• 2+ years' experience and complete comfort using Microsoft Suite.

• Excellent problem-solving, customer service, and communication skills required.

• Prior experience with HubSpot, Salesforce, Optum, Wellsky, RingCentral or similar platforms preferred.

• Demonstrated ability to work independently, and willingness to work in the field if needed.

Physical and Environmental Demands:

• Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vitra Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vitra Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vitra Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.