The posting
Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for a Scheduling Coordinator to join our team. If you’re a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!
VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.
The Scheduling Coordinator is a professional who utilizes scheduling software to create and maintain client and employees’ schedules. The Scheduling Coordinator will act as a resource to clients and employees by answering questions, resolving conflicts, making changes to services, while maintaining professionalism.
Perks and Benefits:
- Health Insurance with a 75% employer contribution!
- Dental and Vision Benefits
- Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.
- 401K with a company match
- Generous Paid-Time-Off
- Competitive pay rate
- Unique one-on-one care environment
- Supportive team structure and company culture with a focus on work/life balance
- Wellness Benefits
- Tuition Reimbursement
Essential Functions:
- Confirm the day and time of services for new clients, update client files/system appropriately
- Utilize our scheduling system to schedule team members based on certifications, skills, experience, location, and availability requirements of clients
- Be available in Vitra Health’s Headquarters to answer and respond to live calls via the Caregiver Hotline.
- Create and maintain client and employee schedules
- Partner with the team to resolve scheduling conflicts as they occur including employee callouts, changes in client’s or employee’s availability, etc.
- Partner with the Program Manager, Intake, HR, and Recruiting teams to identify gaps in the availability of current employees and client needs to create the hiring forecast
- Identify opportunities for improving or streamlining processes
- Act as a subject matter expert and resource to other team members
- Provide high quality customer service to both clients and caregivers
- Communicate with necessary parties of any change in schedule, staff availability, or any other situation that may arise
- Must meet or exceed given KPI’s on a consistent basis
- Auditing, Log collections
- Foster culture of customer service and commitment to quality care.
- Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
- Show a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members.
- Mentors and supports team members.
- Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
- Show a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members.
- Mentors and supports team members.
- Other duties, responsibilities and opportunities as needed.
Education, Experience and Licensure Requirements:
- Minimum 1 year of scheduling, administrative assistant, medical receptionist, clerical data entry, or relevant experience required
- High volume scheduling experience preferred
- Experience in healthcare scheduling or home health scheduling preferred
- Fluency in English and a second language (Spanish, Haitian Creole) preferred
- Experience utilizing scheduling software, Salesforce preferred
- Microsoft Suite and Google Suite proficiency required
- Current CPR Certification (if not, it can be provided)
- Previous experience in the direct care of elders or adults with disabilities preferred
- Must be able to pass a background check
- Must be able to pass a required TB test and physical exam
Physical and Environmental Demands:
• Works in a clean well-lit environment with fluctuating temperatures in close proximity to others.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.
Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Apply Now!
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