The posting
Account Manager - Automotive Lending Solutions (Hybrid: Sacramento CA) As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. Job Summary Vitu Collateral Management Solutions (CMS), Inc. is seeking an Account Executive to join our team supporting our lender/client partners. The Account Executive will provide client and operational support to the CMS business. This position will interact with multiple internal teams and clients to answer client contract, service fulfillment and project questions, and create agreements for the agreed upon projects. Key Responsibilities
Contribute to client satisfaction by providing high customer service supporting non-managed clients with general and complex contract and service fulfillment-related questions and concerns.
Provide comprehensive oversight of the lifecycle of projects. Work with internal and external stakeholders to gather and document requirements, establish timelines, obtain level of effort and determine pricing for initiatives like: database testing, client mergers/acquisitions, logo changes, name changes, data clean-up, and other special projects.
Prepare, and obtain execution of contract related documentation like Service Request Forms (SRF); process pricing information through appropriate channels to ensure proper billing; properly disburse all fully executed documents; maintain contract renewal site of Sales & Marketing; update AE with new client/contact information; assign Client ID’s to new Clients.
Effectively lead calls with internal/external teams and participants.
Point of contact for escalations. Liaise and interact as a voice for both company and client. Coordinate resolution to pivotal customer issues and concerns, safeguarding the business. Ensure clients are notified and remain updated of planned or unplanned deficiencies of services, from discovery through remediation.
Provide proactive communication to clients related to operations status updates, as well as product and software enhancements.
Assist with resolution of invoice questions and disputes.
Manage client cancellations.
Educate clients on the use of title management software.
Other special projects and duties as assigned.
Minimum Qualifications and Experience
3+ years of automotive title and/or vehicle finance and client support preferred.
3+ years client relationship experience or equivalent.
Strong ability to negotiate and gain consensus across a diverse group of participants.
Effective communication skills: written, verbal and presentation.
Proficiency in MS Office, Google and CRM tools.
Mental acuity (i.e. detail oriented, ability to multi-task, prioritize) to execute the duties of the position successfully to meet business needs.
Prepared and skilled in Client interactions.
Strong critical thinking skills to identify client and business needs and solutions.
Compensation The salary range for this position is: $70,306.00 - $72,500.00 The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills. At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.
