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Open nowPosted 12 hours ago

Technical support analyst - service coördinatie (elektrisch!)

Vivaldis Interim

Where
Turnhout, Belgium
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Your applicationOpen nowTechnical support analyst - service coördinatie (elektrisch!)Vivaldis Interim · Turnhout, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vivaldis Interim's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

The posting

Heb jij de technische en analytische skills die wij zoeken?

Ben je elektrisch sterk?

Schrikt klantencontact je niet af?

Vivaldis Office zoekt Technical support analyst - service coördinatie (elektrisch!) 🧐

Belangrijk? Jij bent de verbindende schakel tussen onze klanten en interne teams

Wat moet je doen?

  • Je registreert meldingen nauwkeurig en volgt deze op in het servicemanagementsysteem.
  • Je bent hét technische expertpunt en ondersteunt collega’s bij complexe problemen.
  • Je zorgt ervoor dat serviceafspraken, contracten en prestaties nauwgezet worden opgevolgd.
  • Je draagt bij aan een hoge klanttevredenheid door proactieve communicatie en procesverbeteringen.
  • Vaste aanspreekpunt voor service-gerelateerde vragen.
  • Serviceoverleg voeren
  • Je bespreekt regelmatig de dienstverlening, prestaties, facturatie en verbeterpunten met klanten.
  • Contracten bewaken
  • Je beheert servicecontracten en ziet erop toe dat contractuele afspraken worden nageleefd.
  • Gegevens analyseren
  • Je analyseert serviceprestaties, kosten en voorraden en vertaalt inzichten naar verbeteracties.
  • Verbeteringen initiëren
  • Je controleert interventiegegevens en bewaakt de kwaliteit hiervan.

Wat heb je te bieden om deze job te scoren?

  • Zeer goede technische kennis (elektrisch, Elektro, ...)
  • Je hebt een brede, praktische kennis VB. elektriciteit, bordenbouw, service technieker
  • Je kan vlot werken met ERP-systemen, ticketing-systemen en remote support tools.
  • Je werkt uiterst nauwkeurig, hebt oog voor kwaliteit en bent erg klantgericht.
  • Je bent een teamplayer, maar kan ook perfect zelfstandig werken.
  • Je komt terecht in een fijn en warm team waar ook een beetje 'nen hoek af is'
  • Een grondige dosis humor kan je echt appreciëren
  • Je communiceert vlot in het Nederlands en Engels

Posting text belongs to the employer. Removal requests: contact us.

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